Consumer Credit Manager jobs in Lexington, KY

JOB SUMMARY:

Cure delinquencies and reduce financial losses to the bank on installment loans, credit cards, equity lines and business installment loans.

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma or GED
• Two years’ banking experience or collection experience
• Experience in Fiserv Signature and credit card vendor software preferred
• Installment lending and revolving credit experience preferred

QUALIFICATIONS/SKILLS REQUIRED:

• Basic skills in Word and Excel
• Excellent written and verbal communication skills with the ability to persuade borrowers of the importance of timely payments
• Strong organization and time management skills
• Tenacity, tact, and the ability to work without close supervision

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Solicits payments from past due borrowers within an assigned set of accounts through the use of phone calls and letters.

2. Maintains current and accurate demographic information on borrowers concerning employment, address, phone numbers and other information that will assist in the collection of the loan in the present and the future.

3. Accurately records collection activities and legal notifications in the appropriate system.

4. Evaluates the borrowers’ financial situation and reasons for the delinquency and determines if there are Bank products or services that would assist the borrower in curing the delinquency.

5. Assigns bank collateral for repossession and performs repossession activities according to established department procedures.

6. Attempts to locate borrowers whose location is unknown by using available resources.

7. Receives and processes loan and credit card payments appropriately.

8. Discusses problem accounts with Collection Manager to determine the best course of action to pursue collection of the account.

9. Consults with lenders and other bank personnel to advise them of collection problems concerning their customers and solicits assistance when necessary.

10. Compiles data for management to be included in delinquency reports and advises management of potential losses.

11. Administers insurance claims including Credit Life, Accident and Health, VSI and private insurance claims. Consults with customers and insurance companies regarding the settlement of the claim, applies for all available rebates and files GAP claims when appropriate.

12. Processes extension requests and agreements following Bank Policies and department procedures. Informs the customer of the alteration of the loan contract involved, prepares necessary ledger tickets for processing.

13. Cross trains with other adjusters in order to cover heavy workloads or time off.

14. Offsets internal accounts to effect collection of payment.

15. Answers incoming customer calls regarding delinquent payments, due date changes, extensions, insurance claims, or other account related problems.

16. Prepares departmental reports as necessary.

17. Performs other duties as assigned.

BENEFITS:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• Employee Stock Ownership Plan
• 401k Plan
• Flexible Benefit Plan
• Voluntary Life Insurance
• AD&D Insurance
• Discounted Banking Services
• EAP (Free counseling sessions)
• Discounted AAA Membership
• Fitness Discounts
• Vacation Purchase Plan
• Interest-Free Computer Loan
• Interest-Free Fitness Equipment Loan
• Service Awards
• Attendance Awards
• Funeral Leave
• Subsidized Parking (Downtown)
• Sick Leave
• Educational Assistance Program
• Employee Wellness Program
• Dell Computer Discount
• Discounted Tickets
• Cell Phone Discount
• Jeans days to benefit local charities
• Paid Identity Theft Protection
• New Hire Incentive (for hourly employees)
• Personal Day (available for full-time only)
• Birthday Holiday (available for full-time only)
• Wedding Days (available for full-time only)
• Appointment Time (available for full-time only)
• Long Term Disability (available for full-time only)
• Life Insurance (2x salary)