Consumer Credit Manager jobs in Providence, RI

$1,000 Sign-on Bonus 

*Paid out after 90 days with a satisfactory review*

ESSENTIAL FUNCTIONS AND BASIC DUTIES
1.Branch Strategy.

•Provide vision, leadership, and direction in the planning and implementation of organizational goals and priorities, effective processes and technology that support the branch operations and contributes to improved overall operational excellence and business development.

•Collaborate with CMO, COO, Branch Manager and other any stakeholders to develop a long-term branch expansion and transformation strategy including Pod based lobbies, technology (CoreIQ & ITMs), building designs and staffing models.

•Stay involved in the branch expansion process during all phases of development and construction. This includes scheduling regular meetings or updates with the CMO, and other key project stakeholders as needed.

2.Branch Performance.

•Initiate, coach and guide the implementation of projects and activities to achieve a high level of results, and in support of WCCU's strategic plan.

•Participate with the CMO in the development and execution of deposit and loan growth strategies to meet or exceed established goals and budget objectives. Works with CMO and Operations to track relevant metrics, deposit/loan growth, credit union-wide promotions, etc. to measure effectiveness.

•Identify key areas of focus where product development and/or process improvement is needed in support of a positive member experience.

•Instill, support and maintain a positive member experience and member engagement environment through activities such as member journey mapping, process improvement, and proactive offering of additional products and services that benefit the member.

•Develop and maintain an effective organizational structure that supports the needs of the business and ensures resources are allocated in alignment with the strategic focus of the credit union.

•Participate in and hold branch leadership accountable for community outreach to increase the credit union's visibility and enhance new and existing business opportunities.

•Provide leadership, oversight and support of all aspects of the retail operations, member service, retail delivery, leader and staff development, and compliance with credit union policies and procedures as well as state and federal regulations.

•Responsible for maintaining and updating WCCU policies and procedures as related to the branch operations.

3.Team Development and Leadership.

•Provide effective leadership, mentoring and coaching to team members in order to assist them in reaching their career goals, increase their competency and promote team depth and unity.

•Communicate and interact regularly with branch leadership and employees through branch visits, calls, and in-person meetings and training.

•Oversee the identification and development of high potential leader candidates throughout the branch system to ensure a robust leader pipeline is available to support internal promotion into leader positions.

•Provides leadership to Branch Managers and personnel through effective objective setting, delegation, and communication.

PERFORMANCE MEASUREMENTS
• Weekly stat reports show all branch goals being met or exceeded. If not met- plans are in place to focus on
achieving goals.
• Staff Training deadlines are being met if not completed earlier than scheduled.
• CoreIQ insights showing staff participation and outreach call results.

•Branch services are efficiently and effectively delivered in accordance with established Credit Union policies and procedures and applicable laws and regulations. Adequate, updated policies, procedures, and internal controls are in place.

•5 star experiences exist with members and their needs are properly anticipated and satisfied.

•Branch Managers and personnel are well trained, and effective, and their activities are well coordinated. Assistance and support are provided as needed.

•Required reports and records are accurate and timely.

•Senior Management is appropriately informed of Branch activities and of any significant problems. Suggestions for improved efficiency or effectiveness are provided and integrated into planning processes.