Consumer Credit Manager supervises underwriting operations and oversees the loan application review process to determine loan eligibility and terms. Coordinates the day-to-day activities of the underwriting team to ensure that loan screening is conducted timely, accurately, and in compliance with all regulations. Being a Consumer Credit Manager provides loan options or product recommendations based on qualifications and keeps the team updated and informed of new products, regulations, or product changes. Assists customers through the loan process by researching and answering complex or unique customer inquiries, clarifying details, and coordinating with internal parties. Additionally, Consumer Credit Manager requires a bachelor's degree. Typically reports to a manager. The Consumer Credit Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Credit Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Our company
English Riding Supply LLC is a leading distributor of equestrian products for the horse and rider. With over 55 owned and distributed brands, ERS is a unique organization with opportunities for growth in an omni-channel business. Under new ownership in 2022, ERS has aggressive growth goals and is creating a culture of highly collaborative, engaged teams to drive success.
The role
We are currently seeking a Credit and Collections Manager to join our growing team. The individual will report to the company’s VP of Finance and will be responsible for effectively managing Accounts Receivable portfolio risk, ensuring timely payment from customers, and supporting internal business partners (sales, general accounting, customer service).
Key responsibilities
· Drive Days Sales Outstanding improvement.
· Master the accounts receivable systems and ERP sub-ledgers, and continuously improve knowledge of system capabilities.
· Develop and analyze collection and accounts receivable reports.
· Manage the accounts receivable process ensuring accurate, efficient, and timely invoicing and payment application.
· Collaborate with wholesale customers to address billing inquiries and resolve payment discrepancies in a timely, professional manner.
· Mitigate credit risk for assigned portfolios through effective collection strategies and management of delinquent customer accounts.
· Communicate discrepancies to management team, identify slow-paying customers, and recommend collection candidates.
· Maintain accurate and up-to-date records of all collection activities related to accounts.
· Support the customer onboarding process, annual audit, and bank reconciliation processes.
· Develop and strengthen working relationships with business partners and peers.
· Assist in streamlining the accounts receivable process by identifying areas for performance improvement.
Skills and Experience:
· Proven track record of successfully reducing outstanding receivables and improving cash flow.
· Proficient in using accounting software and MS Excel.
· Minimum of 4 years of experience as an Accounts Receivable Specialist, preferably in a wholesale environment.
· Bachelor’s degree preferred.
· Understands general ledger accounting and processes.
· High level of professional accountability and attention to detail.
· Self-motivated and collaborative.
Compensation and benefits details
· Salary (exempt employment)
· Bonus – eligible for discretionary bonus tied to individual and company performance
· Health, dental, and vision insurance
· 401(k) with employer match
· PTO and paid holidays
Job Type: Full-time
Benefits:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
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