Consumer Credit Supervisor jobs in Bangor, ME

New Dimensions Federal Credit Union
JOB DESCRIPTION

Role:

To assist members, and potential members, with their consumer loan applications; process, close and disburse loan proceeds; submit supporting documentation to appropriate department, and to assist the Lending Department as needed.

Essential Functions & Responsibilities:

30% - Interviews personal or business member loan applicants in person, on the phone, or electronically, to determine their loan needs and obtain a full financial picture. Provides a credit report analysis; effectively communicates the importance of sound money management using credit reports and loan applications as tools. Recommends loan options and cross-sale opportunities. Crafts appropriate loan write-ups utilizing the PPC method.

25% - Completes loan application for review by a Loan Officer. Establishes the terms/conditions to present loans for approval. Underwrites the loan in accordance with CU standards and provides recommendations. Identifies and documents compensating factors whenever applicable.

15% - Prepares, reviews , and processes accurate and timely loan documents in accordance with established policies and procedures. Secures collateral pledged loans by filing lien documents with the appropriate agencies or providing the information to loan processing to do so.

10% - Communicates loan decision to applicant and provides counsel on ways to qualify in the future, if denied.

5% - Participates in sales development activities by outlining the benefits of loan protection products and money saving opportunities.

5% - Assists applicants with opening primary share accounts in accordance with established policies and procedures.

5% - Responds to members inquires.

5% - Performs other related duties as assigned.

Performance Measurements:

1. To prepare consumer loan applications for approval within 1 day of receipt.

2. To close, organize and complete consumer loan files within 24 hours with 95% to 100% accuracy.

3. To maintain a working knowledge of the credit union's loan standards, policies, procedures and governmental regulations.

4. To maintain a professional, courteous, and friendly atmosphere for members and co-workers.

5. To behave in a professional, positive manner, assist co-workers as needed in a friendly, courteous, and respectful manner, and avoid negative behaviors.

6. To comply with all credit union policies including reporting to work on time and avoiding unnecessary absences.

7. To comply with requirements of the Bank Secrecy Act, NCUA Rules and Regulations, and any other regulations pertaining to the job as described and credit union operations.

Knowledge and Skills:

Experience - One year to three years of similar or related experience.

Education - A high school education or GED.

Interpersonal Skills - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills - 10-key calculator, typewriter, and keyboard skills. Positive and outgoing personality with strong cvommunication skills. Enjoys working with and helping members with their financial needs. Must be goal oriented, a self-starter, sales and results driven.

Physical Requirements - While performing the duties of this job, the employee is frequently required to sit, occasionally stand and walk (including going up and down stairs), use hands and fingers for extended periods of time, reach with hands and arms, speak and hear. The specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

The employee must occasionally lift and/or move up to 10 pounds.

Work Environment - The noise level in the work environment is usually moderate.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job Type: Full-time

Pay: $18.05 - $27.07 per hour

Expected hours: 40 per week

Benefits:

• 401(k) 6% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Payment frequency:

• Paid weekly

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)
• Lending: 1 year (Preferred)

Ability to Relocate:

• Waterville, ME 04901: Relocate before starting work (Required)

Work Location: In person