Consumer Credit Supervisor jobs in Norfolk, VA

Duties/Responsibilities:

• Verifies and posts confidential credit information and identification credentials into the patron’s credit file
• Processes casino credit applications and maintains customer files.
• Makes direct contact either by phone or face to face with customers when taking credit applications.
• Makes direct contact with banks and consumer credit reporting agencies and casino credit reporting agencies as needed.
• Makes direct contact with other casinos to obtain and document patron casino credit information.
• Inputs and authorizes guests credit lines into the computer system.
• Audits mail-in marker payments, return check logs and return marker logs.
• Reviews bank deposits made for markers return checks and returned markers.
• Adjusts customers’ accounts with regards to suspensions for returned checks and markers.
• Other duties as assigned.

Minimum Education and Experience Requirements:

• HS Diploma or General Education Degree (GED).
• Must be 21 years of age or older.
• Able to clearly, appropriately communicate to guests and Team Members.
• One (1) to two (2) years money-handling experience.
• Ability to successfully fulfill the pre-employment process.
• Adheres to all regulatory, company and department policies and procedures.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to maintain strict confidentiality.
• Frequent walking, standing, kneeling and sitting.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).

Knowledge, Skills, and Abilities:

• Effective oral and written communication skills.
• Effective time management skills.
• Ability to work with minimal Supervision
• Good interpersonal skills.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust