Consumer Credit Supervisor supervises underwriting operations and oversees the loan application review process to determine loan eligibility and terms. Coordinates the day-to-day activities of the underwriting team to ensure that loan screening is conducted timely, accurately, and in compliance with all regulations. Being a Consumer Credit Supervisor provides loan options or product recommendations based on qualifications and keeps the team updated and informed of new products, regulations, or product changes. Assists customers through the loan process by researching and answering complex or unique customer inquiries, clarifying details, and coordinating with internal parties. Additionally, Consumer Credit Supervisor requires a bachelor's degree. Typically reports to a manager. The Consumer Credit Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Credit Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.
We're looking for an amazing Consumer Programs Supervisor to fill this role. This is a remote-based, work-from-home role. You'll be responsible for leading a team of remote outbound sales agents selling the Holland America Line North America product. The primary goal of the role is to drive sales to meet team and department targets by being fully available for activities assisting agents. The person will work closely with HAL PCC Operations Manager, Lead Sales Coach and alongside a team of outbound sales supervisors to support the overall program. Daily tasks may include review and communication of promotions, new products & policies, coaching to KPIs and sales tools and developing a team of approximately 15-25 employees, administrative responsibilities (Siebel, Accountability tracking and Agent reports, WFM, Training, etc.), interviewing, hiring, on-boarding new employees, encouraging and supporting team members to rise to their potential in a variety of ways as well as special projects. This is an agile position expected to meet and react to the changing needs of customers and business.
Here's a summary of what Holland America Line is looking for in its Consumer Programs Supervisor. Is this you?
Responsibilities
The work hours for this role will require 3 days Monday through Friday working from 9:30 - 6 PM PST AND Saturday AND Sunday from 7 AM - 4 PM PST.
Requirements
What You Can Expect
Our Culture...Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact
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