Consumer Credit Supervisor jobs in Trenton, NJ

ABCO Federal Credit Union

Taking Applications for Full Time Contact Center Agent I

Do you love to help people? Do you currently work in customer service but want it to be more meaningful? We are looking to hire friendly, conscientious people to assist members with a variety of financial communications, answer questions and promote our full range of financial products and services over the phone system. Our Contact Center Agents are essential here at ABCO as the voice of the Credit Union and most often the first point of contact for our membership.

About ABCO Federal Credit Union

ABCO Federal Credit Union is a not-for-profit, financial institution headquartered in Willingboro, New Jersey. With over 28,000 members and over $250,000,000 in assets, we are one of the largest credit unions in New Jersey. Our mission-culture is "There for every part of your life". ABCO strives to foster personalized relationships with our membership and employees. As an ABCO team member, you will be part of a community that works together to provide financial security to each other and the credit union organization. Here at ABCO we know our employees are our greatest asset, making possible our 60 plus year legacy of outstanding service to our members. We promote a positive, supportive, rewarding, and inclusive work environment. If you are ready to be part of an organization that values teamwork, honesty, integrity, accountability, and professionalism, ABCO is the place for you.

A Day in the Life of a Contact Center Agent

ABCO Contact Center Agents provide support to the membership in many areas. Examples of some of the care that you will provide are; Electronic Services - such as assisting with the set up of on-line banking, mobile banking, and electronic deposits. Inquiry Services - such as transaction inquiries, payroll deposits and loan inquiries, and Welcome New Membership and clarify membership benefits. As the voice of the credit union, Contact Center Agents are always pleasant, timely, accurate, and efficient when interacting with the membership. Contact Center Agents are committed to providing exceptional service. A professional friendly voice and demeanor is an essential requirement to building a positive telephonic environment for the members. You may also be required to interact via email and postal mail with members as well as positively work together with credit union personnel. Superior verbal and written communication skills are required.

Job Qualifications

Do you have a professional/friendly and empathetic manner that comes across in your voice? Are you willing and able to listen carefully, and offer an understanding ear? Do you have strong organizational skills? Are your able to adapt to different situations? Do you pay close attention to details and possess excellent verbal and written communication skills with basic computer knowledge (e.g. Word, Excel & Outlook Email)? Can you work as a team in a fast paced environment? If you answered yes to these questions, we would love to have you apply for the position. Come join our team!

This Full Time position is approximately 35 to 40 hours per week. Rotating Saturdays required. Flexibility is a must!

Our Contact Center hours are : Monday through Friday: 8:45 a.m. to 5:15 p.m.

Our Saturday hours are: 9:00 a.m. to 1:00 p.m.

If you are interested in learning more about joining the ABCO team, please reach out to us. We would love to hear from you.

ABCO is an Equal Opportunity Employer