Consumer Credit Supervisor supervises underwriting operations and oversees the loan application review process to determine loan eligibility and terms. Coordinates the day-to-day activities of the underwriting team to ensure that loan screening is conducted timely, accurately, and in compliance with all regulations. Being a Consumer Credit Supervisor provides loan options or product recommendations based on qualifications and keeps the team updated and informed of new products, regulations, or product changes. Assists customers through the loan process by researching and answering complex or unique customer inquiries, clarifying details, and coordinating with internal parties. Additionally, Consumer Credit Supervisor requires a bachelor's degree. Typically reports to a manager. The Consumer Credit Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Credit Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
JOB TITLE: Digital Engagement Supervisor
REPORTS TO: Digital Engagement Manager
SUPERVISES: Digital Engagement Center Staff
EXEMPTION STATUS: Exempt
PRIMARY FUNCTION: Provide employee support and development to achieve efficient departmental operations, a high standard of service and maximized productivity for the achievement of goals.
ESSENTIAL FUNCTIONS:
OTHER DUTIES/RESPONSIBILITIES:
KNOWLEDGE, SKILLS AND ABILIITIES:
Education: High school diploma or its equivalent preferred.
Experience: Minimum five years’ work experience in a call center or financial institution required. Two years in a team leadership capacity preferred.
Qualifications:
Availability: Monday through Saturday with the ability to work holidays and/or off-hours, on-call when required. Potentially works offsite and will need to maintain contact via phone, email or other electronic channels.
Physical Demands: The physical demands described here are representative of those that must be met by the person in this position to successfully perform the essential functions of the job with or without reasonable accommodation.
Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job. This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment; TFCU is an "employment at will employer."
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