Overview

Greater Nevada Credit Union is looking for an enthusiastic team player with a passion for Helping More People Live Greater! 

About The Position:

Consumer Loan Consultant is responsible for selling consumer loans and related products in a telephone and electronic environment; perform product cross sales with every applicant contact including out-bound sales calls; and meeting individual production and performance goals. The Consumer Loan Consultant serves as an advocate for loan applicants and follows each loan request to its successful fruition.

Who we're looking for:

Before we get into the specific details of this position’s requirements and qualifications, let's focus on the bigger picture of Greater Nevada, and what makes a Greater Nevadan.

At Greater Nevada, our passion is Helping More People Live Greater. When we say "people," we mean every single person who we interact with or could interact with, from our team members to our community members.

To do this, we practice C.A.R.E. with our Values:

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,200 members and thousands upon thousands of people through our community and philanthropic work.

To live by those values, we make a deal with every single one of our team members—the C.A.R.E. Deal. It's a win-win agreement that we shake hands-on at the beginning of our relationship together.

As a Greater Nevadan, that means we make four promises to you:

• Compensation and Benefits – We offer Greater Pay and Greater Benefits, including:
  • Competitive compensation
  • Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
  • Health Savings Account contributions
  • Supplemental insurance and life insurance plans
  • Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays and sabbatical leave after every seven years of employment
  • Paid time to volunteer and make a contribution to the community
  • Employee product and service discounts
• Advancement – We strive to be a place where you can grow into your next career move, without having to leave the Greater Nevada family. So, we offer extensive training and development opportunities for each employee. Our continuous coaching culture allows for more direct and regular performance feedback and compensation.
• Recognition – We invest time, energy, and resources to find creative, impactful, and fun ways to deliver recognition that fits each Greater Nevadan's successes.
• Environment - Nobody wants to come to work in a place that's dull and filled with drudgery all day long. So, part of our side of the deal is ensuring you have a great place to work in and great people to work with.

Our C.A.R.E. deal goes both ways, so here's how we expect each team member to demonstrate they care:

• Competence – Greater Nevadans know how to do their job and do it well—or they know how to access the resources they need to accomplish great things.
• Attitude – We don't expect team members to plaster a fake smile on their faces every day, but we do expect them to bring their best attitude to work and strive for greatness.
• Relationship building - We put a lot of emphasis on building build strong relationships with members, clients, coworkers, and the communities that we serve. Why? Because those connections enable us to live our passion: Helping More People Live Greater.
• Effectiveness – We ask each Greater Nevadan to be productive, efficient, and successful at the work they do.

What You'll Be Doing

• Effectively demonstrate our passion and purpose as a non-profit organization by “Helping More People Live Greater.”
• Use established sales techniques with consumer loan applicants and other members during all contact opportunities.
• Achieve in-bound and out-bound sales, referral and production goals on an ongoing basis.
• Deliver complete and accurate applicant information to underwriting within established time frames.
• Effectively communicate loan decisions and all required information to applicants in a manner that meets established service expectations.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Location and Travel Requirements

• Remote - Reno or Sparks or Carson City, Nevada

• Located in an idyllic small community in beautiful Northern Nevada

Compensation

• The Consumer Loan Consultant has the potential to achieve earnings 2 to 3 times their base pay based on the commission structure.
• Competitive compensation and Greater Benefits are part of our deal

Preferred Qualifications

Skills

• Effective verbal and written communication
• Self-motivation and self-starter, showing self-discipline
• Ability to work positively with internal and external business partners, while building relationships
• Demonstrates initiative and ownership of job functions
• Ability to probe and analyze needs of members to uncover and provide all solutions to meet their needs
• Able to influence and be persuasive to support positive outcomes around member experience
• Ability to take necessary steps to develop professionally including receptiveness to feedback, coaching, taking advantage of internal resources, training and tools

Competencies

• Ability to sell effectively over the phone
• Ability to cross sell loans and services
• Effective active listening skills
• Experience overcoming objections
• Effective phone communication
• Identifies and Seizes new opportunity
• Establishes clear responsibilities and processes for monitoring work and measuring results
• Asks the right questions to accurately analyze the needs of our members
• Builds and delivers solutions that meet member expectations

Physical Demands

• While performing the duties of your job, you may regularly be required to sit/stand and use a keyboard, mouse, phone, and multiple monitors for an extended period (including repetitive motions with hands, fingers, arms, etc.).
• You may be occasionally required to lift and/or move up to 20 pounds.

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.