Consumer Loan Collection Manager jobs in Muskegon, MI

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites.

• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations.
• Schedule is provided 2-3 week in advance

• Starting rate $17.46/ hour.

• High school diploma or equivalent required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with good driving record is required.
• Basic computer skills required
• Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations.
• DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration.

• Prior healthcare or phlebotomy experience (CNA, MA, EMT etc)
• Prior leadership experience

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO Holidays
• 401K with 4% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short Long Term
• Service Awards and recognition

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.The American Red Cross is part of the world's largest volunteer network found in 187 countries.