Consumer Loan Collection Manager manages a group of collection supervisors and develops collection strategies to minimize collection portfolio loss. Responsible for initial and ongoing training of all subordinate personnel. Being a Consumer Loan Collection Manager requires a bachelor's degree. Typically reports to a top management. The Consumer Loan Collection Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Consumer Loan Collection Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The CSR is a front-line individual whose primary responsibilities are to interact with customers face-to-face or over the phone. Provide the customers with information, resolve problems and direct customers to the appropriate branch employee to fulfill the customer’s requests.
Primary Responsibilities
· Greet customers and ascertain reason for calling/visit
· Open and maintain customer accounts by recording account information
· Maintain financial accounts by processing customer adjustments
· Manage large amounts of incoming calls
· Take payment information and other pertinent information
· Recommend potential products or services to management by collecting customer information and analyzing customer needs
· Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Use telephones to reach out to customers and verify account information
· Contribute to team effort by accomplishing related results as needed
Skills & Requirements
· Ability to multi-task, prioritize and manage time effectively
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Familiar with basic Microsoft applications and general computer skills
· Attention to detail
· High school diploma or equivalent required
Job Type: Full-time
Pay: From $15.50 per hour
Expected hours: 40 per week
Benefits:
Experience level:
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Weekly day range:
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Ability to Relocate:
Work Location: In person
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