Consumer Loan Collection Manager jobs in Syracuse, NY

Position Summary

Direct contact with customers for the collection of Domestic,

Canadian and International accounts (approx. $10 - $20 million/analyst).

• Volume of customers will exceed 6,000 with $1.4M in annual North America sales.
• Support the service delivery (including projects and improvement initiatives), on-time-performance and quality.
• Support of customer master maintenance (5,000 transactions/ year)

Essential Responsibilities

Utilize the accounts receivable (GetPAID) application within an assigned portfolio of customers to perform collection functions on past due transactions and make proactive contact on large dollar coming due invoices to improve and maximize ITT cash flow (DSO).

Develop and maintain relationships with internal and external parties to ensure timely collection and resolution of outstanding issues.  

Work closely with ITT business units to monitor and control shipments to accounts in delinquent status to minimize potential bad debts.

Analyze potential bad debts with internal parties (Credit Supervisor, Unit Controllers, and Sales), provide detailed recommendations, and establish action plans for resolution

Investigate items in dispute (i.e. short payments, overpayments, deductions, etc.) and liaise with appropriate business unit contacts to resolve issues in a timely fashion.

Participate in regular meetings with Business Unit Controllers to identify and resolve significant outstanding issues. 

Assist in the AR reporting process, including producing, maintaining and distributing various reports to Business Units as required.

Review various A/R spreadsheets to analyze and summarize significant changes in the payment habits of customers.

Provide excellent customer service by assisting in the reconciliation of accounts.

Other duties as assigned

Position Requirements

Education: A.A.S. in Business with minimum two years credit/collection experience, OR

Experience: Five years credit/collection experience, two credited business courses, must include Accounting I.

Skills/Knowledges:

• Excellent communication skills both written and oral.
• Strong customer service skills
• Basic accounting knowledge
• PC Skills including MS Office
• Excellent communication skills both written and oral
• Problem solving and strong analytical skills
• Prior knowledge of AS400 and SAP a plus.
• Prior knowledge of GetPAID a plus.
• Must be enthusiastic and a team player.
• Must be able to Multi-task.
• International Business knowledge is a plus

Equal Pay Act Statement