Consumer Loan Collection/Recovery Manager jobs in Burlington, VT

New England Federal Credit Union is looking for a Consumer Loan Officer to join the team! This role is responsible for analyzing and underwriting consumer loan applications received by the company. This position screens consumer loan applications to determines acceptability of the credit request based on the organizations predetermined lending guidelines and the ability for the borrower to repay the loan. This position takes loans requests over the phone, online, and handles pre-approval requests. Requires management of high-volume calls, management of lending queues and provides back up for indirect lending. Responsible for management of all lending inquiries and channels.

Specific duties include:

• Ensures that each approved application meets the company’s lending standards. The loan officer will underwrite and approve loans within the lending and pre-approval limits given to them in a pre- approved lending authority document and will use underwriting methodology by following the Consumer Lending policy and determining eligibility factors based on credit report and collateral values, employment history, tax forms, member assets, property value and other criteria.
• Maintain a knowledge of the direct, indirect, and green lending market by obtaining and reviewing competitor program information as needed. Looking for member solutions that serve the best interests of the member and the credit union. Maintain strict confidentiality practices for the protection and care of credit union members.
• Underwrite direct, indirect, and green loan applications according to policy and regulations. Underwrite small business loans according to policy and regulation. Help advance processors knowledge base and look to resolve/prevent fraud.
• Monitor assigned pipeline, keeping up on the tasks required between approval and closing to meet all program and service guidelines. Focus on providing excellent member, dealer, and vendor experience.
• Reach out to previous borrowers to review the mission of NEFCU, offer any new products and services that may be beneficial. Close any lending product and refer deposition offerings to the appropriate channel. Meet stated solution goals as part of NEFCU’s member relationship development culture. Look for cross-sell opportunities to expand relationships. Look to be an advocate for member and subject matter experts for internal and external teams.
• Provide back up as needed to the Consumer Lending Support staff by obtaining documentation to aid in processing and disbursing Direct, Indirect loans and assisting with Green Loan handling and producing daily and monthly loan reports.

Skills and Qualifications:

• Three years to five years of similar or related experience, including preparatory experience in a financial institution including one to two years consumer lending experience or other comparable combination of education and experience.
• Familiarity with credit union products and operations in consumer lending. Experience with consumer lending software; processing and underwriting software required.
• Strong organizational, multi-tasking, data and information management, writing and member service skills.
• Strong written and verbal professional communication skills.
• Ability to work cooperatively with others, work efficiently and provide accuracy in a fast-paced environment.

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