Consumer Loan Collection/Recovery Manager jobs in Salt Lake City, UT

Consumer Loan Collection/Recovery Manager manages a group of collection/recovery supervisors and develops collection strategies to minimize "bad debt" portfolio loss. Responsible for initial and ongoing training for all subordinate personnel. Being a Consumer Loan Collection/Recovery Manager requires a bachelor's degree. Typically reports to a top management. The Consumer Loan Collection/Recovery Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Consumer Loan Collection/Recovery Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Consumer Loan Servicing Support Specialist
  • mountainamerica
  • Sandy, UT FULL_TIME
  • LOCATION

    Mountain America Center - In Office:

    9800 S Monroe St
    Sandy, UT 84070

    SCHEDULE

    Mon-Fri 10am to 7pm, Rotating Saturdays 9am-3pm

    To be effective, an individual must be able to perform each job duty successfully.

    • Provide quality service to credit union members, support teams, and third parties to resolve loan problems and enhance financial relationships with Mountain America members
    • Adhere to department quality service standards in call handling, process handling, internal reviews, and compliance reviews
    • Assist with loan and share correction requests. Correction requests may require interest calculations, credit reporting disputes, payment adjustments, and other corrections.
      • A support specialist should determine if requests require a correction or education
    • Perform loan, share, payment, and error adjustments in Symitar
    • Handle loan payoff requests in a timely and accurate manner
    • Record all interactions and resolution efforts in Symitar
    • Process requests regarding adjustments, adjustment reports, credit reporting, flood insurance tracking, monthly reconciliation reports, subordinations, reconveyances, Servicemember Civil Relief Act rate reduction benefits, reconciliation reports, hardship modifications (workout loans), and remittance (check payments/payoffs)
    • Maintain a working knowledge of MACU consumer loans, processes, products and current promotions through ongoing trainings, department updates, Knowledge Center instructions, and credit union internal communications
    • Provide education on MACU loan processes and regulations, as it pertains to individual requests
      • Comprehend and interpret loan documents to create understanding
      • Comprehend and interpret loan file to process requests and create understanding
    • Comply with federal regulations and credit union guidelines applicable to loan origination and servicing
    • Build and maintain a cooperative working relationship with personnel from branches, Service Center, and other support teams to assist with servicing requests or concerns
    • Uphold professional communication in all interactions, including escalated situations
    • Respond to requests through email, internal chat, fax or outbound calls
    • May assist in shadowing other Loan Servicing team members, as needed
    • Perform other duties as assigned.

    KNOWLEDGE, SKILLS, and ABILITIES

    The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    Experience

    Minimum of one year customer service or operation support experience required

    Minimum of one year banking or other financial experience (i.e. accounting, titles, insurance, mortgage, etc.) preferred

    Education

    High school diploma or equivalent

    Licenses, Certificates, Registrations

    • Must meet/exceed all performance expectations

    Computer/Office Equipment Skills

    • Basic computer operating skills
    • Basic phone operating skills
    • Intermediate skills in Microsoft Office (Outlook, Word, Excel)
    • Must be proficient in all relevant internal systems
    • Type a minimum of 35 words per minute preferred. Symitar and 10-Key experience preferred.

    Managerial Responsibility

    Have no supervisory/managerial responsibilities

    Other Skills and Abilities

    • Critical thinking and creative problem solving
    • Must have the ability to speak and write in English
    • Maintain professional phone, chat, and email etiquette
    • Exceeds performance goals and expectations

    PHYSICAL ABILITIES / WORKING CONDITIONS

    Physical Demands

    Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

    Ability to stand, walk, kneel and crouch occasionally

    Vision Requirements

    Close vision (clear vision at 20 inches or less)

    Distance Vision (clear vision at 20 feet or more)

    Weight Lifted or Force Exerted

    Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally

    Environmental

    There are no unusual environmental factors

    Noise Environment

    Moderate noise (business office with computers and printers, light traffic)

    ***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

    #LI-FW1

  • 1 Month Ago

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Loan Processor - 900 E.
  • Dollar Loan Center
  • Murray, UT FULL_TIME
  • LOAN PROCESSOR What we do? We're a short-term lender who serves our community by offering our customers a solution to their financial needs. Why YOU should work here! For starters, our first Core Valu...
  • 22 Days Ago

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Loan Processor - Bountiful
  • Dollar Loan Center
  • Bountiful, UT FULL_TIME
  • LOAN PROCESSOR What we do?We're a short-term lender who serves our community by offering our customers a solution to their financial needs. Why YOU should work here!For starters, our first Core Value ...
  • 4 Days Ago

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Loan Processor - W Valley
  • Dollar Loan Center
  • West Valley, UT FULL_TIME
  • LOAN PROCESSOR What we do? We're a short-term lender who serves our community by offering our customers a solution to their financial needs. Why YOU should work here! For starters, our first Core Valu...
  • 4 Days Ago

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Loan Processor - 2100 S
  • Dollar Loan Center
  • Salt Lake, UT FULL_TIME
  • LOAN PROCESSOR What we do? We're a short-term lender who serves our community by offering our customers a solution to their financial needs. Why YOU should work here! For starters, our first Core Valu...
  • 4 Days Ago

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Loan Processor - W. Jordan
  • Dollar Loan Center
  • West Jordan, UT FULL_TIME
  • LOAN PROCESSOR What we do?We're a short-term lender who serves our community by offering our customers a solution to their financial needs. Why YOU should work here!For starters, our first Core Value ...
  • 12 Days Ago

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0 Consumer Loan Collection/Recovery Manager jobs found in Salt Lake City, UT area

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Sr Financial Analyst
  • Henry Schein One
  • American Fork, UT
  • This position is located in the state of Utah Job Summary This position owns the process that gathers and consolidates a...
  • 3/28/2024 12:00:00 AM

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Executive Assistant-CFO/Legal
  • Nature's Sunshine Products
  • Lehi, UT
  • GENERAL SUMMARY Responsible for providing high-level administrative support for company Executives to ensure they can ef...
  • 3/28/2024 12:00:00 AM

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Sr. Financial Analyst - Financial Planning & Analysis- REMOTE
  • CAVA
  • Salt Lake City, UT
  • Company Profile: At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterr...
  • 3/27/2024 12:00:00 AM

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Acquisitions Analyst
  • TruAmerica Multifamily
  • Salt Lake City, UT
  • About TruAmerica Founded in July 2013, TruAmerica Multifamily is a partnership between industry veteran Robert E. Hart a...
  • 3/25/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • Salt Lake City, UT
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/25/2024 12:00:00 AM

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Revenue Coordinator
  • Kirkland & Ellis LLP.
  • Salt Lake City, UT
  • About Kirkland & Ellis At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core value...
  • 3/25/2024 12:00:00 AM

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Deputy Director of Finance
  • International Rescue Committee
  • Salt Lake City, UT
  • Requisition ID: req47291 Job Title: Deputy Director of Finance Sector: Finance Employment Category: Regular Employment T...
  • 3/24/2024 12:00:00 AM

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AVP, Legal Recovery Strategy
  • Synchrony Financial
  • Draper, UT
  • Job Description: Role Summary/Purpose: The AVP, Recovery Legal Strategy will own strategy and analysis for Synchrony’s R...
  • 3/24/2024 12:00:00 AM

Salt Lake City has an area of 110.4 square miles (286 km2) and an average elevation of 4,327 feet (1,319 m) above sea level. The lowest point within the boundaries of the city is 4,210 feet (1,280 m) near the Jordan River and the Great Salt Lake, and the highest is Grandview Peak, at 9,410 feet (2,868 m). The city is in the northeast corner of the Salt Lake Valley surrounded by the Great Salt Lake to the northwest, the steep Wasatch Range to the east, and Oquirrh Mountains to the west. Its encircling mountains contain several narrow canyons, including City Creek, Emigration, Millcreek, and Par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Collection/Recovery Manager jobs
$83,523 to $124,440
Salt Lake City, Utah area prices
were up 2.3% from a year ago

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It will be up to you to impress the manager during the job interview.
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