Consumer Loan Collection/Recovery Rep. jobs in Grand Rapids, MI

Job title Consumer Lending Processor

Reports to VP of Lending

Classification Non-Exempt

Job purpose

The Consumer Lending Processor assist members with their loan requests, providing clerical and administrative support needed to process and close member loans.

Duties and responsibilities

• Maintaining loans within guidelines with authorized direction from members or manager.
• Performing post close reviews of loans for accuracy and completeness within set guidelines.
• Prepares loan servicing documents as applicable (payoffs, discharges, lien releases)
• Works with member and assigned lender (POD) to add missing documents.
• Answer member phone calls and emails
• Identifies and takes action to improve the group's operating methods and procedures.
• Performs other job-related duties as assigned.

Performance Measurements

• Review loan documents and work to resolve errors according to established department standards.
• Provide informed, prompt, professional and accurate service and support to all members and associates by responding to email within 24 hours, answering telephone, and replying to messages within 24 hours.
• Develop, maintain, and demonstrate a working knowledge of credit union loan standards, policies, procedures, and applicable state and federal government rules and regulations.
• Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.

Qualifications

• High School Diploma/GED is required
• 6 months to 2 years of similar or related experience.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
• Proven ability to proactively interact with members to identify and uncover needs while supporting a strong member/customer service culture.
• Proficient in Microsoft Office Applications
• Understands and complies with Credit Union's BSA/AML program as applicable to job.

Work Environment

This job operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

Physical requirements

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary

Direct reports

None

Job Type: Full-time

Pay: $17.77 - $21.40 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Loan processing: 1 year (Preferred)
• Bank or Credit Union: 1 year (Required)

Ability to Relocate:

• Grand Rapids, MI 49544: Relocate before starting work (Required)

Work Location: Hybrid remote in Grand Rapids, MI 49544