Consumer Loan Collection/Recovery Supervisor supervises a team of recovery representatives in consumer collection activities. Coaches team to achieve collection targets. Being a Consumer Loan Collection/Recovery Supervisor directs initiatives and policies to improve collection process. May require a bachelor's degree. Additionally, Consumer Loan Collection/Recovery Supervisor typically reports to a manager or head of a unit/department. The Consumer Loan Collection/Recovery Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Consumer Loan Collection/Recovery Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
You Belong Here
People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.
If you work here, you belong here.
Your Values Align With Ours
We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.
Your Voice Is Heard
Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.
Your Team Makes You Stronger
Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.
Your Future Is Bright
We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.
What we offer
This position is responsible for performing quality control on loan documentation as it relates to new consumer, mortgage, consumer loans, and commercial loans booked on the core system.
Review of Loan Documentation
Loan Servicing Reports Review
Loan Servicing Support
Loan Portfolio Review
Compliance
Self-Accountability
Sets realistic goals and timeframes to achieve desired results; takes ownership and directs energies towards the completion of those goals. Is honest, truthful, and straightforward. Is fully responsible for the consequences of own actions and decisions, shows courage, is humble, and does not shift blame or focus for performance onto others.
Attention to Detail
Ensures accuracy in documentation and data; organizes and maintains an appropriate system of records, as necessary. Maintains high standards of accuracy despite pressing deadlines, considers excellence a fundamental priority.
Dependability
Personally responsible; completes work in a timely, consistent manner; maintains a high degree of integrity; is committed to doing the best job possible; keeps commitments. Is honest, truthful, and straightforward. Is regularly present and punctual; arrives prepared for work.
Communication
The ability to express ideas effectively and deliver information in person, in writing, and in differing digital platforms. Practices active listening during meetings and feedback sessions; explains reasoning behind own opinions; uses consideration and tact when offering opinions. Has open communications with supervisor, direct reports, and teammates through sharing and accepting suggestions and information. Maintains internal and external confidentiality and demonstrates zero tolerance for gossip.
Experience Oriented
Demonstrates a consistently positive and constructive attitude. Listens to members, internal and external, with empathy and respect. Provides options, alternatives, and solutions to meet the member's and teammates’ needs. Provides recommendations to manager to improve the internal and external member experience. Is authentic and transparent in all interactions.
Physical Requirements
Working Conditions
Clear All
0 Consumer Loan Collection/Recovery Supervisor jobs found in New Bedford, MA area