Consumer Loan Collector contacts customers who are delinquent in the repayment of their loans and obtains payments, commitment agreements or establishes a repayment plan. Follows set policies and procedures when determining suitable collection solution. Being a Consumer Loan Collector requires a high school diploma or its equivalent. Typically reports to a supervisor. The Consumer Loan Collector may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
The CSR is a front-line individual whose primary responsibilities are to interact with customers face-to-face or over the phone. Provide the customers with information, resolve problems and direct customers to the appropriate branch employee to fulfill the customer’s requests.
Primary Responsibilities
· Greet customers and ascertain reason for calling/visit
· Open and maintain customer accounts by recording account information
· Maintain financial accounts by processing customer adjustments
· Manage large amounts of incoming calls
· Take payment information and other pertinent information
· Recommend potential products or services to management by collecting customer information and analyzing customer needs
· Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Use telephones to reach out to customers and verify account information
· Contribute to team effort by accomplishing related results as needed
Skills & Requirements
· Ability to multi-task, prioritize and manage time effectively
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Familiar with basic Microsoft applications and general computer skills
· Attention to detail
· High school diploma or equivalent required
Job Type: Full-time
Pay: From $15.50 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Clear All
0 Consumer Loan Collector jobs found in Nashville, TN area