Consumer Loan Collector jobs in Sacramento, CA
Consumer Loan Collector contacts customers who are delinquent in the repayment of their loans and obtains payments, commitment agreements or establishes a repayment plan. Follows set policies and procedures when determining suitable collection solution. Being a Consumer Loan Collector requires a high school diploma or its equivalent. Typically reports to a supervisor. The Consumer Loan Collector may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Consumer Loan Collector jobs
Consumer Loan Servicing Specialist
- Golden 1 Talent Acquisition Team
-
Sacramento, CA
FULL_TIME
- Title: CONSUMER LOAN SVCNG SPCLST Department: CONSUMER LOAN SERVICING Status: Non-exempt Reports to: SUP – CONSUMER LOAN SERVICING job code: 1798 Pay Scale: $24.29 - $25.00 Hourly GENERAL DESCRIPTION: As a consumer loan servicing specialist, you will provide a seamless experience for our members in managing their loans, while supporting leadership with department level initiatives and testing. This experienced level position plays a crucial role in driving innovation and implementing process improvements. This position requires an advanced understanding of loan servicing operations, analytical skills, and the ability to collaborate with cross-functional teams. A specialist supports technician level staff, while supporting requests that require special handling up to vendor or project involvement. Key responsibilities include, projects, validations for system updates, new products, and product improvements. In addition, tracking production and service level agreements, quality control support, complicated research, and escalations. Team collaboration and positive communication, while demonstrating adaptability and resilience. TASKS, DUTIES, FUNCTIONS: Engage with members via phone and email, providing exceptional service and assistance with loan related inquiries, demonstrating alignment with our Mission, Vision, and Core Values. Support team in processing requests submitted through the Consumer Loan Servicing queues, email inboxes, faxes and by mail. Assist technicians and handle escalations in a solutions-based manner, as a first line attempt of resolution prior to passing to leadership. Department specific duties may include advanced servicing or subject matter expertise in the following: Service pack validation, new product testing, statement validations. Initiate and validate rate change processes on variable rate loan products. Advanced servicing of equity loans including ensuring proper closing, title research and release resolutions, fixed rate segment servicing, including letter quality controls and general oversight of demand payoff processing. Partner with accounting to research and clear differences in assigned general ledger accounts. Support AB2311 by working escalated or delayed refund processing, exception processing and letter generation. Support vehicle title perfection through planned strategies and partnerships with indirect lending teams and dealerships. Monitor and ensure posting of insurance commission income and expenses related to product protection. Support adding, cancelling, and refunding of ancillary loan products offered. Loan product portfolio management, including reporting, monitoring for errors, and onboarding new products, to include, testing and validating. Mapping and servicing electronic forms, support generating new and servicing existing. Monitor reporting, provide error resolution, with a strong focus on regulatory compliance in servicing standards. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position. Must pass all regulatory and compliance courses and apply knowledge to daily tasks. Identify and propose processing optimization, with a digital focus, to enhance the effectiveness of servicing operations. Lead implementation of digitally focused projects. Establish a collaborative environment by actively engaging with colleagues to share best practices and ideas. Supporting training technicians and temporary employees. Mentor employees to ensure a high level of knowledge transfer. Create open and honest communication, give, and encourage feedback. Coordinate and monitor daily workflows of department. Highly engaged participation in huddles and meetings, lead meetings as needed. Support annual procedure update process. Support production reporting, ensuring service level agreements are met and work is delegated to technicians in prioritizing order. Innovate mindset with a passion for process improvement. Proactive and self-motivated. Provide additional department support and perform other tasks and duties as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to assist staff, members, and third parties. Must possess sufficient manual dexterity to skillfully operate laptop, and other standard office equipment, such as financial calculators, cellphone, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff. EXTERNAL: Members, vendors and third parties. QUALIFICATIONS: EDUCATION: Successful completion of high school curriculum and/or equivalent work experience. EXPERIENCE: 3 or more years at a financial institution performing customer service in the financial industry in a progressively advancing role, with a focus on complex tasks and process improvement, extensive loan research and resolution, report creation and analysis, training, and mentorship experience, testing and validating experience, vehicle and home titling and release processing. Experienced level in servicing ancillary loan products. KNOWLEDGE / SKILLS: Previous experience in customer service, financial institution experience required. In-depth knowledge of loan products, regulations, and industry best practices. Experience in consumer loan products, with emphasis on loan servicing experience. Advanced knowledge of California DMV motor vehicle regulations pertaining to vehicle titling and release regulations, credit dispute requirements and/or real estate reconveyance processes, required. Knowledge of electronic DMV titling Strong analytical and problem-solving skills Excellent communication and interpersonal skills. Detail-oriented with excellent organizational abilities. Ability to multi-task is required with a high level of accuracy. Working knowledge and ability to use Microsoft Office software and standard office equipment. Good follow-up skills. Ability to work independently. Ability to work in a fast-paced environment. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Extensive PC data entry and processing throughout the workday. May require minimal travel, local and statewide by car or public conveyance for Credit Union business. LICENSES / CERTIFICATIONS: Possess a valid California driver’s license. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 3/15/2024
- 10 Days Ago
Consumer Loan Sales Specialist
- OneMain Financial
-
Roseville, CA
FULL_TIME
- At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Speci...
- 22 Days Ago
Consumer Loan Sales Specialist
- OneMain Financial
-
Grove, CA
FULL_TIME
- At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Speci...
- 1 Month Ago
Consumer Loan Sales Specialist
- OneMain Financial
-
West Sacramento, CA
FULL_TIME
- At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Speci...
- 1 Month Ago
Tax Collections Officer
- Treasurer/Tax Collector
-
Meadow Vista, CA
FULL_TIME
- Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill ...
- 6 Days Ago
Collector
- Universal Recovery Corporation
-
Rancho Cordova, CA
FULL_TIME
- Seeking a top performing collector to join our team. If you have a proven track record doing third-party debt collections, please submit your resume for an opportunity to become part of our continuous...
- 1 Month Ago
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0 Consumer Loan Collector jobs found in Sacramento, CA area
Merchandiser/ Sales Solutions
- KeHE Distributors, LLC
-
Sacramento, CA
- Why Work for KeHE?: Full-time Pay Range: $19.04/Hr. - $30.48/Hr. Shift Days: , Shift Time: Benefits after 30 days Health...
- 4/23/2024 12:00:00 AM
Retail Cosmetics Stock Associate, Sacramento Downtown Commons - Full Time
- Macys
-
Sacramento, CA
- About Macys is proudly Americas Department Store. Theres a reason weve been around for 160 years. Customers come to us f...
- 4/22/2024 12:00:00 AM
Retail Sales and Store Support
- Albertsons
-
Sacramento, CA
- Job Description A Day in the Life: Our sales and store support teams, also known as clerks in the grocery world, play an...
- 4/22/2024 12:00:00 AM
DSW Store Associate Part-Time
- Designer Brands
-
Sacramento, CA
- General Summary Store Associates provide friendly service to customers shopping in-store and those engaging through omni...
- 4/22/2024 12:00:00 AM
Retail Cosmetics Sales Associate - Estee Lauder, Arden Fair - Full Time
- Macys
-
Sacramento, CA
- Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with b...
- 4/22/2024 12:00:00 AM
Pharmacist
- Sacramento County, CA
-
Sacramento, CA
- Salary : $154,783.44 - $162,529.92 Annually Location : Sacramento, CA Job Type: Permanent Full-Time Job Number: 28248-F ...
- 4/20/2024 12:00:00 AM
Retail Cosmetics Sales Counter Manager - Trend Beauty, Sacramento Downtown Plaza - Full Time
- Macys
-
Sacramento, CA
- About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to...
- 4/19/2024 12:00:00 AM
Assistant Store Manager
- United Pacific
-
Sacramento, CA
- Job Description As an Assistant Manager you will be in a full-time position that offers benefits including; Medical, Den...
- 4/19/2024 12:00:00 AM
About Sacramento, California
Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Collector jobs
$40,721 to $47,813
Sacramento, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Consumer Loan Collector do?
Consumer Loan Collector in Amarillo, TX
According to the Consumer Loan Collector Job Description, these collection employees are responsible for contacting customers that are delinquent in the repayment of their loans and also to obtain these said payments.
December 17, 2019
Consumer Loan Collector in Danbury, CT
This can be very stressful and very demanding, mentally and emotionally, for the loan collector.
December 23, 2019
Consumer Loan Collector in Buffalo, NY
Abusive language, threats, and harassment by a consumer loan collector can result in a lawsuit.
January 05, 2020