Consumer Loan Processing Supervisor supervises the day-to-day loan processing operations involved with the origination and documentation of various types of loans. Implements processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Processing Supervisor tracks team performance against established metrics and standards for speed, quality, and customer service. Performs quality checks and resolves issues. Additionally, Consumer Loan Processing Supervisor prepares reporting for internal departments and external agencies. Participates in audit requests and processes. Delivers new hire and team training. Provides updates on policy and regulatory requirements and changes. May require an associate degree or equivalent. Typically reports to a manager. The Consumer Loan Processing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Processing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Role Summary:
The Mortgage & Consumer Loan Processing Team Lead serves as the primary point of contact for day-to-day activities of the loan processing team. This role is responsible for providing leadership support to the team to ensure the overall quality of the Bank's loan documentation. Primary responsibilities include department workload management, collaborating with lenders, assisting with service issue escalations, and ensuring lending practices are sound and in compliance with regulations and legal standards.
Principal Duties and Responsibilities:
Knowledge, Skills, and Abilities:
Working Conditions:
Work is performed in a pleasant office environment with minimal chance for personal injury. Frequent mental concentration is necessary for listening and responding to various situations. Must be able to lift and move up to 20 pounds unassisted. Some twisting, bending, and turning is required. Work hours are generally during normal business hours and average 40 hours a week. This role may require some unscheduled evening and weekend work. Occasional out-of-town and overnight business travel may be required for training and development purposes.
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