Consumer Loan Processing Supervisor supervises the day-to-day loan processing operations involved with the origination and documentation of various types of loans. Implements processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Processing Supervisor tracks team performance against established metrics and standards for speed, quality, and customer service. Performs quality checks and resolves issues. Additionally, Consumer Loan Processing Supervisor prepares reporting for internal departments and external agencies. Participates in audit requests and processes. Delivers new hire and team training. Provides updates on policy and regulatory requirements and changes. May require an associate degree or equivalent. Typically reports to a manager. The Consumer Loan Processing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Processing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as a Birthday Day off.
Core Responsibilities:
1. Review assigned consumer loan application, originated by Branch, Call Center or submitted
Online to verify application data.
2. Obtain proof of income when necessary.
3. Review credit report for any perceived irregularities and/or reported information if deemed
necessary advice the member and request explanation or proof of paid debts.
4. Review documents received and inform underwriter of any information which would have a
bearing on approval and/or timely funding of the loan.
5. Upload all additional documents provided by the member into processing system.
6. Provide notice of any exceptions.
7. Schedule funding and inform applicant about documents required for disbursement.
8. Perform booking and loan documents arrangement.
9. Provide assistance to co-workers with difficult files or inquiries.
10. Ensure prompt and courteous response to customer inquiries.
11. Prepare various reports based on Manager’s request to effectively monitor activities, identify
issues and trends.
12. Process Branch requests (FIS record update).
13. Keep abreast with all PSFCU lending Policies and Procedures
14. Improve work performance through self education
15. Any other duties or responsibilities, as required or assigned
AN EQUAL OPPORTUNITY EMPLOYER
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