Consumer Loan Processor jobs in Scranton, PA

Job Summary

The Business Processor will ensure superior customer service to existing clients and prospects. The BP will perform industry-specific tasks such as application submission and account transfer follow-up, client service work, and database management.

ESSENTIAL RESPONSIBILITIES

• Timely and accurate entering of new contracts and dealer agreements
• Scan/upload various documents regarding contracts and dealer account information
• EMAIL/print and mail customer acceptance cards
• Create and distribute dealer invoices
• Handle requests for contract transfers
• Manage E-Fax and Business processing inboxes and handle/direct inquiries as needed
• Examine, identify, and resolve contracts for missing or incorrect information to ensure completeness
• Enter or update all information from incoming or existing contracts in appropriate systems and/or logs
• Occasionally price contracts which require special handling
• Verify validity of contract exceptions
• Identify opportunity areas regarding improperly submitting business and forward to appropriate parties for resolution
• Assist in monthly close-out functions
• Proactively communicates with key stakeholders (i.e vehicle owner, dealers, territory managers, etc.) to ensure best-in-class claims experience
• Ensure timely, accurate, and consistent file documentation
• Monitor call queues and ensure agent availability through proper use of AUX codes
• Anticipates and meets all customer needs both internal and external

WORK EXPERIENCE AND SKILLS

• High School Diploma or equivalent is required; Bachelor’s Degree is desirable
• 1-2 years of work experience required; Call Center environment is desired
• Exceptional organizational and customer service skills
• Excellent verbal and written communication skills are necessary
• Ability to adapt to shifting priorities
• Must be able to prioritize multiple tasks effectively in a high pressure, deadline driven environment
• Proficient mathematical skills
• Demonstrate exceptional proficiency in typing, computer software including Microsoft Office, Microsoft Outlook, and all internal and external processing systems and resources
• Must maintain a high level of accuracy and provide follow-through on projects
• Requires the ability to maintain confidential information and work independently and as a member of a team

PHYSICAL REQUIREMENTS

• Prolonged periods of standing, sitting, walking, bending, and working on a computer
• Must be able to occasionally lift and/or move up to 25 pounds
• Vision abilities required for this position include close, distant, color, and peripheral with the ability to adjust focus. Noise level in the work environment is usually moderate

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Scranton, PA 18503