Consumer Loan Quality Assurance Manager jobs in Albany, NY

Reporting to the Manager of Quality Assurance, this position is responsible for assisting in planning and directing the operations of the Department, including the responsibility for providing an excellent level of quality control regarding the accuracy of member data and of benefit calculations from the Member Relations Division, providing support to the division through assisting in projects and in testing program changes, and conducting operations within the policy and guidelines of NYSTRS. This position is also responsible for leading the department in achieving goals by insuring individual and team goals are met through training, determining work assignments, coaching and monitoring workflow. The individual in this position will be expected to work in the office the majority of the time. Telecommuting is permitted but should be limited.

Duties include, but are not limited to:

Acting as mentor, trainer, supervisor, etc., for direct report(s).
Directing and supporting department initiatives.
Work with other departments in Member Relations to administer new legislation and coordinate work efforts.
Working with the manager to plan and oversee the implementation of all steps necessary to ensure the department successfully achieves its primary focus on verifying the accuracy of benefit calculations, as well as related measures to provide strong quality assurance across the MR Division.
Ensuring department is meeting all benchmarks established.
Participate in testing group for launching new features such as in MyNYSTRS and ESA- Review procedure documentation to make sure all steps in the process are documented and are updated to reflect System changes.
Ensures all departmental staff adhere to the approved personnel policies of the System
Reports regularly to the Manager on the status, problems, and plays of the department and requests guidance as needed.
Works with the manager to:

Establish goals and priorities for major activities within the department. - Review and coordinate the department budget request and business plan.
Maintain the approved organizational structure and adhere to the System’s personnel policies and organizational plan.
Employ consistent techniques to provide a work environment which is efficient and participatory, and that fosters employee development and creativity, while always looking to improve internal and external customer service.
Direct, coordinate and monitor the operations of the department to ensure that employers and members receive the highest possible level of customer service.

EEO Statement

NYSTRS is an equal-opportunity employer. We are committed to fostering an inclusive environment where diversity is valued and recognized as a source of strength and enrichment. We seek to attract talented people from a diverse range of backgrounds and cultures and encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

All applications to NYSTRS should be done via our website. NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.

You must submit an application directly to the posting located on our applicant portal in order to be considered. The link to the application is: https://nystrs.clearcompany.com/careers/jobs/14844bee-fb8c-378d-9078-f9c1dced1b96/apply?source=2839308-CS-53663