Consumer Loan Quality Assurance Manager jobs in Bremerton, WA

Who We AreFirst Fed is a local community bank on an exciting growth trajectory with 16 locations in 5 counties across Washington.

We are committed to investing in our amazing team and technologies which enable better service for our customers and communities.

In 2021, First Fed was recognized as a Best Workplace by Puget Sound Business Journal and a Best Bank by Forbes, Peninsula Daily News, and Bellingham Alive.

We welcome applicants from all backgrounds - our diversity makes us stronger. In 2023, we are celebrating our first 100 years of service.

Our ValuesOptimism : We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative : We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect : We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth : We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.Ownership : We are invested in our endeavors.

We are accountable and take responsibility for our actions and decisions.Position Purpose : Perform duties related to deposit payment services, including supporting the wire, ACH, and ATM / Debit card programs of the bank.

Provide internal and external customers support for the daily operational functions of deposit payment services in accordance with First Fed's policies, mission, and goals.

Essential Functions : * Effectively responds to routine inquiries received via multiple channels.* Assists customers and staff with ATM & Debit cards, including card reorders, limit increases, and PIN resets.

• Maintains debit / ATM card inventory and tracks lost cards* Point of contact for ATM-related issues and support including ATM balancing and activity research* Processes investigates, and completes Regulation E claims, ensuring First Fed's processes remain compliant.
• Responsible for analyzing and reconciling detailed Automated Clearing House (ACH) files. Research and resolve outages, discrepancies, and other errors related to ACH file processing* Processes ACH exception handling* Process incoming and outgoing domestic and international wire transfer payments, while following First Fed's outline policy and processes.
• Research and respond to any wire-related inquiries received for the bank, and review any wire exceptions, including OFAC exceptions per established guidelines.
• Maintain regular and predictable attendance.* Perform related duties and responsibilities as required.Qualifications / Requirements : * High school diploma or certified equivalency.
• Deposit Payment Services Specialist I- Typically requires one (1) year of experience in a customer service role.* Deposit Payment Services Specialist II- Typically requires at least one (1) year of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Deposit Payment Services Specialist I.

May process more complex side jobs such as ATM Balancing and ACH and Wire processing.* Deposit Payment Services Specialist III - Typically requires three (3) years of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities of Deposit Operations Clerk I and II.

Regularly processes more complex side jobs such as processing Regulation E claims, and balancing ACH. Act as a resource to Deposit Payment Specialist I and II.

Provide initial training to Deposit Payment Services Specialist I. Handle first-step escalated calls. Provide back-up for the Deposit Payment Services Supervisor.

• Strong organizational skills, problem-solving skills, and attention to detail.* Demonstrated practical interpersonal skills with a focus on the needs of internal and external customers.
• Ability to foster an environment of teamwork and cooperation in meeting customer needs and Association goals.* Excellent written and verbal communication, organization skills, and conflict resolution skills.
• Excellent time management skills, ability to multi-task, and consistently follow up in a timely and effective manner.* Active learner with demonstrated ability to seek out resources and address own learning needs effectively.
• Ability to work independently in a fast-paced environment where deadlines must be met.Physical Requirements : The work requires operating office machines and equipment, such as personal computers, printers, copying machines, and telephones.

The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting / standing for extended periods.

Pay Range* The pay range for the Deposit Payment Specialist level I is $18.00 - $30.60 per hour* The typical hiring range for the Deposit Payment Specialist level I is min $18.

00 - $20.66 per hour* The pay range for the Deposit Payment Specialist level II is $ 19.44 - $33.05 per hour* The typical hiring range for the Deposit Payment Specialist level II is min $ 19.

44 - $22.31 per hour* The pay range for the Deposit Payment Specialist level III is $21.00 - $35.69 per hour* The typical hiring range for the Deposit Payment Specialist level III is min $21.

00 - $24.09 per hour* The incentive plan for this position is the Staff Support Incentive Plan. It is paid out quarterly with a 5% target payout.

Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https : / / www.ourfirstfed.com / careers

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Last updated : 2024-04-04