Consumer Loan Quality Assurance Manager jobs in Nashville, TN

The CSR is a front-line individual whose primary responsibilities are to interact with customers face-to-face or over the phone. Provide the customers with information, resolve problems and direct customers to the appropriate branch employee to fulfill the customer’s requests.

Primary Responsibilities

· Greet customers and ascertain reason for calling/visit

· Open and maintain customer accounts by recording account information

· Maintain financial accounts by processing customer adjustments

· Manage large amounts of incoming calls

· Take payment information and other pertinent information

· Recommend potential products or services to management by collecting customer information and analyzing customer needs

· Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

· Use telephones to reach out to customers and verify account information

· Contribute to team effort by accomplishing related results as needed

Skills & Requirements

· Ability to multi-task, prioritize and manage time effectively

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Familiar with basic Microsoft applications and general computer skills

· Attention to detail

· High school diploma or equivalent required

Job Type: Full-time

Pay: From $15.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Franklin, TN 37064: Relocate before starting work (Required)

Work Location: In person