Consumer Loan Quality Assurance Manager jobs in Santa Rosa, CA

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire.

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

Redwood Credit Union is looking for an Assistant Manager of Consumer Loan Funding who will be responsible for developing, planning and organizing all matters relating to the Consumer Loan funding team and processes. This position oversees the Consumer loan funding and booking of loans originated via indirect (CUDL) vehicle dealers as well as retail consumer loan channels.

Essential Functions 

Operational Management

• Manage and resolve indirect dealer partner process and service barriers related to loan funding.

• Manage operations for consumer loan funding of all indirect and direct originations, to include daily pipeline management; monitoring of file flow and workloads; meeting expectations, turn times, as well as exceeding internal/external Member service goals.

• Serve as working funder back-up to all staff reports as required by volume or other reasons.

• Monitor efficiencies and continually look for ways to improve processes, both in terms of procedures and use of the loan origination system to ensure Member service improvements and error reductions.

• Develop staff by delegating and following through without taking over or abdicating. Utilize RCU programs for coaching, performance reviews, and individual goal setting.

• Thorough knowledge of all aspects of Consumer lending methods, practices and services, as well as laws, rules, and regulations associated with indirect and retail auto and RV funding, credit cards and personal unsecured loans.
• Capable of assertively presenting goals and conceptual ideas in a confident and straightforward manner.
• Ability to manage multiple loan pipelines and to quickly re-prioritize tasks for high efficiency.
• Strong negotiation skills.
• Ability to lead, motivate and supervise team members.
• Ability to establish and maintain effective working relationship with a diverse group of people including customers, employees, attorneys, vendors, and other parties.

The ideal candidate has a bachelor’s degree in business administration, or a closely related field; and at least 2 years’ progressively responsible experience in retail lending operations for a financial institution. Experience and high proficiency on use of core banking platform (Symitar) and loan origination system (Meridian Link, Loans PQ, Lending 360) are strongly preferred.

Compensation

Base starting range: $78,416 to $103,325 annually, commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

·         Competitive medical, dental, and vision insurance, mental health offerings

·         Employee performance incentive plan

·         Salary Advancement– Merit increase based on performance

·         401(k) program with employer match

·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

-  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

·         Local financial institution, providing unparalleled service since 1950

· Recognized by Newsweek as one of "America's Best Credit Unions 2024"

·         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

·         Voted Best Places to Work in the North Bay 18 years in a row

·         World-class employee engagement scores

·         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

·         Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                         We are an Equal Opportunity Employer