Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
The processor is directly responsible for confirming that loans handled by the Loan Processing department are generated in compliance with bank policy. The loan processor ensures the bank’s security interest have been properly documented and that any documents to be received after funding are received and properly recorded. This entry level is closely monitored by a supervisor/manager to ensure proper documentation, policies, procedures, and general practices are in conformity with bank standards and regulatory guidelines.
To ensure the loans and renewals are closed in compliance with the banks loan policy and in compliance with any other requirements of loan request.
To accurately generate basic Laser Pro documents for the loans in an efficient manner. Ensure disclosures are accurate and delivered timely to borrowers.
To assist other Loan Processors in the preparation of loan packages.
To review loan packages to identify any documentation problems before the documents are given to the loan officers.
To work with bank personnel/attorneys to coordinate loan closings. Review and clear collateral exceptions.
Other duties may be assigned.
To perform the job successfully, an individual should demonstrate the following competencies: Exhibit sound and accurate judgement.
Prioritize and plan work activities. Independent and self motivated.
Strong organizational skills and detail oriented. Individual needs to have ability to effectively manage time to meet deadlines.
Familiar with the principles governing loan documentation in accordance with the bank’s loan policies, procedures and practices when granting consumer loans to borrowers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Real Estate experience preferred.
High school diploma or general education degree (GED), 2 years of experience in a bank working with the commercial and/or consumer loan documentation or legal background.
To perform this job successfully, an individual should have knowledge of Excel and Work Processing software and Imaging systems. Familiar with Laser-Pro system or comparable loan documentation software.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of this an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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0 Consumer Loan Quality Assurance Representative jobs found in Alexandria, LA area