Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
QCR Holdings is looking for a Consumer Loan Boarding Specialist to join our team! The Consumer Loan Boarding Specialist works as part of a team, in a fast-paced environment, under the direction of the Loan Operations Servicing Manager. This position boards new and renewed loans with a primary focus on consumer and residential real estate loans. While operating within the Company's loan policy, procedures, and regulatory requirements this position accurately boards and services loans within the core. This position is responsible for escrow processing, including annual analysis, monitoring, tracking and the processing of insurance and real estate tax payments. The Consumer Boarding Specialists also process payments, advances, maintenance requests and update rate indices as needed and other duties as assigned.
QUALIFICATIONS:
QCR Holdings, Inc. is a relationship-driven organization and a multi-bank company, which services the Quad Cities, Cedar Rapids, Waterloo/Cedar Valley, Des Moines/Ankeny, and Springfield, Missouri communities through its wholly owned subsidiary banks, and also engages in commercial leasing through its wholly owned subsidiary, m2 Equipment Finance, LLC based in Milwaukee, WI.
Pre-employment credit check, background check, and drug screen is required.
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