Consumer Loan Quality Assurance Representative jobs in Daytona Beach, FL

Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Proctor Loan Protector
  • Daytona Beach, FL FULL_TIME
  • Job Title: Call Center Associate

    FLSA Status: Non-Exempt

    Department: Call Center

    Reports to: Call Center Manager

    Location: Proctor – 166

    Who are we? What do we do? Company Overview:

    Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

    What’s the culture like at Proctor Loan Protector?

    At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

    What can I expect from working at Proctor Loan Protector?

    • Fun work environment with a variety of work
    • Being part of a team
    • Career growth
    • Ability to highlight your skills
    • Feel valued
    • Great benefits, pay and culture

    Tell me more about this role, what would I be doing?

    Summary:

    The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary. Call Center Agents are often the first point of contact for customer’s inquiry requiring quick and accurate decisions and a focus on first call resolution.

    Essential Duties and Functions: include the following. Other duties may be assigned.

    • Administer and resolve all customers’ inquiries
    • Provide response to all incoming telephone queries received from customers in timely and professional manner
    • Excellent organization skills with the ability to work as a team and independently
    • Ability to multi-task between various software programs
    • Provide first call resolution
    • Problem solving and problem resolutions skills
    • Handle questions and complaints in compliance with state regulations where applicable
    • Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers
    • Solid analytical skills
    • Provide continuous training and back up support to teammates.
    • Provide training and guidance to staff of organization as required.

    Competencies:

    • Customer/Client Focus – the tendency to strive to exceed customer expectations. Effectively elicit first-hand customer information and use it to resolve their queries.
    • Problem Solving – the ability to solve problems and understand complex and unfamiliar information. Readily learn and apply new information and skills on the job.
    • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
    • Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
    • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
    • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
    • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure standards are achieved.
    • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
    • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    Required:

    • High school diploma/GED
    • Proficient with MS Office
    • Exceptional telephone demeanor
    • Ability to maintain a high level of confidentiality
    • Quality Scores of 95% or higher

    Preferred

    • Excellent interpersonal communication skills

    Physical Requirements Necessary on a Regular Basis:

    • Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
    • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
    • Vision sufficient for use of a computer monitor.
    • Sedentary position. Ability to sit at a desk 7-8 hours per day.
    • Worker not substantially exposed to adverse environmental conditions

    Pay Ranges:

    Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.

    This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

    EEO Statement:
    Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

    Job Type: Full-time

    Pay: $17.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Referral program
    • Vision insurance

    Shift:

    • 8 hour shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • Hybrid work

    Work Location: Hybrid remote in Daytona Beach, FL 32114

  • 1 Month Ago

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Quality Assurance & Quality Control Inspector
  • Wire3
  • Daytona Beach, FL FULL_TIME
  • POSITION REQUIREMENTS • The QA/QC Inspector is responsible for verification of units placed on project work by both internal and external OSP placing crews.• Identify construction installations that d...
  • 9 Days Ago

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Quality Assurance Specialist
  • Community Partnership For Children
  • Daytona Beach, FL FULL_TIME
  • Title: Quality Assurance Specialist Location: Volusia Salary: $54,000.00 DOE Employment Type: Full Time FLSA Status: Exempt Department: Quality Assurance POSITION SUMMARY Assist the Quality Assurance ...
  • 16 Days Ago

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Quality Assurance Manager - Sales Contracts
  • Bluegreen Vacations Corporation
  • Daytona Beach, FL FULL_TIME
  • The Manager, Quality Assurance – Sales is a multi-task oriented position responsible for assisting the Director of Field Administration in overseeing and supervising the day to day operation of the Qu...
  • 1 Month Ago

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Quality Improvement Coordinator
  • Quality Management
  • Daytona Beach, FL FULL_TIME
  • Quality Improvement CoordinatorQuality ManagementFull-time1st shiftMonday- Friday 8am-5pmPOSITION SUMMARY: The role of the Quality Improvement Coordinator is to improve the quality and safety of healt...
  • 1 Month Ago

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DMO4 - Delivery Driver - APEX
  • Assurance Package Express LLC
  • Daytona Beach, FL FULL_TIME
  • "Assurance Package Express (APEX) has both full-time and part-time seasonal opportunities available for Delivery Drivers and Associates. (THIS IS A SEASONAL POSITION THAT MAY TURN INTO A PERMENANT POS...
  • 1 Month Ago

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0 Consumer Loan Quality Assurance Representative jobs found in Daytona Beach, FL area

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Supervisor Dispatch
  • Builders First Source
  • Bunnell, FL
  • Supervises and coordinates all activities of workers engaged in the distribution of products. Organizes and oversees the...
  • 4/24/2024 12:00:00 AM

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Business Analyst
  • Tata Consultancy Service Limited
  • Lake Mary, FL
  • Skill: Business Analyst 8+ years relevant experience in Business Analysis. Work on Requirement Elicitation, Documentatio...
  • 4/23/2024 12:00:00 AM

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Quality Assurance & Compliance Analyst
  • Florida United Methodist Children's Home
  • Deltona, FL
  • Under the direction of the Director of Quality Assurance & Compliance (DQA), the Quality Assurance and Compliance Analys...
  • 4/22/2024 12:00:00 AM

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PT Work From Home - CPC Processor I Customer Support>
  • Datavant
  • Ormond Beach, FL
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Benefits / Equipment provided - As a CPC Processor I...
  • 4/22/2024 12:00:00 AM

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PT Work From Home - CPC Processor I Customer Support>
  • Datavant
  • Port Orange, FL
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Benefits / Equipment provided - As a CPC Processor I...
  • 4/22/2024 12:00:00 AM

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PT Work From Home - CPC Processor I Customer Support>
  • Datavant
  • Deltona, FL
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Benefits / Equipment provided - As a CPC Processor I...
  • 4/22/2024 12:00:00 AM

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PT Work From Home - CPC Processor I Customer Support>
  • Datavant
  • Daytona Beach, FL
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Benefits / Equipment provided - As a CPC Processor I...
  • 4/22/2024 12:00:00 AM

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PT Work From Home - CPC Processor I Customer Support>
  • Datavant
  • New Smyrna Beach, FL
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Benefits / Equipment provided - As a CPC Processor I...
  • 4/22/2024 12:00:00 AM

Daytona Beach is a city in Volusia County, Florida, United States. It lies about 51 miles (82.1 km) northeast of Orlando, 86 miles (138.4 km) southeast of Jacksonville, and 242 miles (389.5 km) northwest of Miami. In the 2010 U.S. Census, it had a population of 61,005. It is a principal city of the Deltona–Daytona Beach–Ormond Beach metropolitan area, which was home to 600,756 people as of 2013. Daytona Beach is also a principal city of the Fun Coast region of Florida. The city is historically known for its beach where the hard-packed sand allows motorized vehicles to drive on the beach in res...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Quality Assurance Representative jobs
$41,063 to $54,413
Daytona Beach, Florida area prices
were up 1.5% from a year ago

Consumer Loan Quality Assurance Representative in Parkersburg, WV
Handling customer complaints is part of your job, since this is a representative position.
February 24, 2020
Consumer Loan Quality Assurance Representative in Little Rock, AR
Based on our compensation data, the estimated salary potential for Consumer Loan Quality Assurance Representative will increase 16 % over 5 years.
January 11, 2020
Consumer Loan Quality Assurance Representative in Orlando, FL
As you are entrusted with more responsibility, you may assume the role of manager, specifically over the quality assurance department.
February 01, 2020