Consumer Loan Quality Assurance Representative jobs in Harlingen, TX

Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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QUALITY ASSURANCE MANAGER
  • ResCare Community Living
  • HARLINGEN, TX FULL_TIME
  • Our Company

    ResCare Community Living

    Overview

    The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported.

    Responsibilities

    • Maintains knowledge of operation’s regulatory, accreditation, and company requirements.
    • Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements.
    • Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities.
    • Completes documentation of operational review activities thoroughly and timely.
    • Prepares detailed summary reports of quality assurance findings related to operational reviews.
    • May serve as the contact person for external regulatory reviews, in the absence of the Executive Director.
    • Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met.
    • Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed.
    • Serves as a leader in the development and implementation of the operation’s improvement planning initiatives and outcomes achievements.
    • Develops and implements internal quality practices under the direction of the Executive Director.
    • Provides recommendations to leadership about needed actions to improve quality
    • Communicates effectively with management and staff, using good judgment and diplomacy
    • Provides reports to operation leadership regarding the status of program performance
    • Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.
    • Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement.
    • Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines.
    • Oversees the Critical Incident Reporting and Mortality Review processes
    • Serves as Chair of the operation’s Quality & Safety Committee, and participates in other committees as assigned
    • Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.
    • Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.)
    • Supervises entry level QA position, if applicable
    • Performs other duties as assigned
    • Travel Required within designated service sites

     

    Qualifications

    • Bachelor’s Degree* in human services or related experience and minimum of 2 years working with foster care families and children
    • Valid Driver’s license in good standing with current automobile insurance
    • Two years case management and supervisory experience preferred
    • Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred.  
    • Familiar with applicable federal, state and local laws and regulations
    • Accustomed to complex, fast-pace and confidential work environment
    • Excellent written and verbal communication skills
    • Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
    • Ability to work flexible hours

    About our Line of Business

    ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.  

    Salary Range

    USD $44,990.40 / Year
  • 13 Days Ago

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Quality Assurance Technician
  • Broadband Telecom Services
  • Harlingen, TX FULL_TIME
  • Quality Assurance Technician BROADBAND TELECOM SERVICES, INC. Broadband Telecom Services is a comprehensive telecommunications construction contracting company. JOB CLASSIFICATION: Full-time LOCATION:...
  • 1 Month Ago

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Quality Assurance Inspector 2nd shift
  • The Pictsweet Company
  • Alto, TX FULL_TIME
  • Overview Tests and inspects product at various stages of production process and complies and evaluates statistical data to determine and maintain quality and reliability of product. Responsibilities M...
  • 19 Days Ago

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Branch Manager
  • Texas Car Title & Payday Loan Services, Inc
  • Harlingen, TX FULL_TIME
  • Branch Manager: Is your career stalled? Are you looking for a fresh start with an industry leader? Can you provide excellent customer service and build long lasting relationships with real people and ...
  • 7 Days Ago

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Commercial Loan Officer
  • RIO BANK
  • Harlingen, TX FULL_TIME
  • Overview Rio Bank is a South Texas owned and managed bank with a strong focus on personalized customer service. Our team is passionate about helping businesses grow and achieve their goals. We are equ...
  • 14 Days Ago

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Consumer Lending Sales Specialist - Full Time
  • Advance America
  • Harlingen, TX FULL_TIME
  • Address: 1322 Ed Carey Dr., Harlingen, Texas, United States - 78550 Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a n...
  • 1 Day Ago

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0 Consumer Loan Quality Assurance Representative jobs found in Harlingen, TX area

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Quality Assurance Supervisor
  • BuildSubmarines.com
  • McAllen, TX
  • The Quality Assurance Supervisor oversees the quality assurance and safety programs, to include policies, processes, pro...
  • 3/18/2024 12:00:00 AM

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Superintendent - Commercial Construction
  • Amstar, Inc.
  • Harlingen, TX
  • Job Title: Superintendent - Commercial Construction Company: Amstar, Inc. Location: McAllen, Edinburg, Harlingen, Browns...
  • 3/18/2024 12:00:00 AM

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Project Manager and Estimator - Commercial Construction
  • Amstar, Inc.
  • Harlingen, TX
  • Job Title: Project Manager and Estimator Commercial Construction Company: Amstar, Inc. Location(s): McAllen, Edinburg, H...
  • 3/18/2024 12:00:00 AM

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MEDICAL PHYSICIST
  • University of Texas Rio Grande Valley
  • Edinburg, TX
  • Position Information Posting NumberSRGV7300 Working TitleMEDICAL PHYSICIST Number of Vacancies1 LocationEdinburg, Texas ...
  • 3/18/2024 12:00:00 AM

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Med-tech (health Care Professional) Part-time
  • Cameron County, TX
  • San Benito, TX
  • MED-TECH (HEALTH CARE PROFESSIONAL) PART-TIME SALARY: $ 14.00 per hour REPORTS TO: On-site Licensed Vocation Nurse SUPER...
  • 3/18/2024 12:00:00 AM

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Case Manager
  • Texas Health & Human Services Commission
  • Brownsville, TX
  • The Case Manager position provides advanced and comprehensive case management consultation for families with children wh...
  • 3/18/2024 12:00:00 AM

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(USA) Pharmacy Grad Intern (Hrly)
  • Wal-Mart
  • Hidalgo, TX
  • Position Summary... What you'll do... Ensures compliance with Company and legal policies, procedures, and regulations fo...
  • 3/16/2024 12:00:00 AM

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(USA) Pharmacy Grad Intern (Hrly)
  • Wal-Mart Stores, Inc.
  • Hidalgo, TX
  • Location HIDALGO, TX Career Area Pharmacy Job Function Pharmacy Employment Type Regular/Permanent Position Type Hourly R...
  • 3/15/2024 12:00:00 AM

Harlingen (/ˈhɑːrlɪndʒɪn/ HAR-lin-jin) is a city in Cameron County in the central region of the Rio Grande Valley of the southern part of the U.S. state of Texas, about 30 miles (48 km) from the coast of the Gulf of Mexico. The city covers more than 40 square miles (104 km2) and is the second-largest city in Cameron County, as well as the fourth-largest in the Rio Grande Valley. As of the 2010 census, the city had a population of 64,849, for a growth rate of 12.5% since the 2000 census. It is the city with the lowest cost of living in the United States. Harlingen is a principal city of the Bro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Quality Assurance Representative jobs
$39,554 to $52,416
Harlingen, Texas area prices
were up 1.2% from a year ago

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