Consumer Loan Quality Assurance Representative jobs in Kingsport, TN

Overview

We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Consumer Loan Specialist assists both new and existing customers in the lending process. This position is a terrific opportunity to start your career and learn about consumer finance! Our team is goal driven and always strives for business growth, increased sales, and controlled delinquency.  

If you are self-motivated, career oriented, and energized by delivering good customer service and hitting sales goals, then check out this opportunity! 

Benefits: 

• Uncapped monthly bonus opportunities 

• Medical, dental, and vision insurance effective day 1 
• 401K with some company match 
• Paid Time Off 
• Employee Relief Fund 

Hourly: $15.00-$20.50

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average.  The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience. 

Hours: Full Time, Monday through Friday, 8:30am to 5:30pm with an occasional evening or Saturday.  

Why you would love to work here: 

"I started my journey with the company as a Customer Service Representative with the dream of one day moving up within the company. With hard work and the help of great leadership, I was promoted to Branch Manager. I love the ability to help our customers within our community in a fast-paced environment with a company that values their team members and has a great culture that feels like we are all family."   

-Carrie C., Branch Manager in Tennessee 

Responsibilities

What you will be doing: 

• Greet and assist every customer in a professional manner 

• Marketing for new loans to existing and new customers through solicitation calls  
• Educate and upsell customers on all product offerings including loan options and insurance products 
• Process loan applications to determine customer eligibility  
• Work with past due customers to bring their account current through collection calls 

Qualifications

What you should have: 

• Customer service mindset 
• Experience with sales and/or customer service 

• Ability to multitask and effectively manage time 
• High School diploma or equivalent. 

 This employer participates in E-Verify for US-based hires. 

#LI-Onsite 

#HeightsFinance

EEO Statement

CURO Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.