Consumer Loan Quality Assurance Representative jobs in Knoxville, TN

Purpose

This role verifies the accuracy of Owner and purchase information with the Owner while explaining the contract paperwork ethically and ensuring the new Owner leaves with a feeling of satisfaction and confidence in the purchase.

Principal Duties and Responsibilities

• Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase. Ensures that our newest Owner leaves with confidence in the purchase.
• Assists with contracts, processes and other functions in the office as needed or requested.
• Verifies all documents for accuracy; checks contracts for errors and omissions.
• Prepares all contract files for funding and scans files into Smart Search.
• Adheres to regulation and company policies/procedures concerning the Timeshare closing process.
• Handles misrepresentation concerns and client disputes and reports when necessary; reports escalated items to Upper Management as appropriate.
• Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations.
• Protects the company from misrepresentations.
• Must close a “Reasonable Percentage” (within 10% of the average number of closings of other Quality Assurance Representatives at the same site/department) of closings occurring each month.
• Maintains a low net cancellation rate while maintaining the integrity of Capital Vacations ownership. Net cancellation percentage of 15% or higher is below the Minimum Performance Standards.
• One or more contract(s) placed on suspense in a monthly period is below the Minimum Performance Standards.
• Completes administrative assignments in an orderly and timely fashion.
• Maintains a productive working environment.
• All other duties as requested.

Compensation:

• Base Salary
• Double Monthly Bonus
• Commission Pay

Job Requirements

Education, Essential Training / Certifications, and Experience:

• High school diploma/ GED or one to three years of related experience and training
• Sales experience within the Timeshare industry
• Possess and maintain Notary credentials

Skills, Knowledge, and Abilities:

• Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)
• Maintain low Net Cancellation rate (14% and below)
• Customer service skills
• Written and oral communication skills
• Typing and basic computer skills
• Ability to multitask
• Ability to work independently
• Organization and time management skills
• Flexible schedule

#CVSM

Job Type: Full-time

Work setting:

• In-person

Ability to Relocate:

• Pigeon Forge, TN 37863: Relocate before starting work (Required)

Work Location: In person