Consumer Loan Quality Assurance Representative jobs in Louisville, KY

Overview

We are looking for a Customer Service Representative to be part of our ground-breaking and exciting healthcarecompany!

About UsCareRing Health is the healthcare-at-home leader dedicated to bringing a comprehensive and coordinated ring of care –including home health, home-based primary care, homecare, and hospice care – to the chronically-ill,Medicaid/Medicare-eligible population.  Our innovative healthcare delivery model will result in better patient outcomesand bring health equity to this underserved population.  We are seeking talented, passionate individuals to join our mission and help our patients live happier and healthier liveswhere they want to be…in their homes.

What We Offer:*We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer thefollowing to our employees: Be part of a unique healthcare company where we can help those who need our help the most Competitive pay Paid on a weekly basis Medical/dental/vision/life insurance Paid holidays/PTO/401(k) match Career growth opportunities Great and collaborative work environment

Responsibilities

 Assist in executing the Company’s patient and employee quality assurance initiatives Research/investigate patient and employee experiences with the Company, which will include:o Conducting telephone and in-person conversations with patient inquiries and employment applicants tobetter understand their application/on-boarding experienceso Conducting telephone and in-person conversations with existing patients and employees to betterunderstand their experiences with the Companyo Conducting telephone and in-person conversations with departing patients and employees to betterunderstand their reasons for departure Address corrective measures as needed Identify key trends and provide detailed reporting to executive team on research findings

Qualifications

 High school diploma Excellent customer-service skills Excellent interpersonal skills (enjoys talking to people on the phone for extended periods of time) Detail-oriented One or more years of experience in similar role preferred Proficiency in Microsoft suite, including Excel

*Eligibility for certain benefits may depend on employment statusCareRing Health is an equal opportunity employer committed to providing equal employment opportunities withoutregard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, geneticinformation, veteran status, or any other classification protected by applicable law.