Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
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Our client is looking to hire an Quality Assurance Supervisor role in Salinas, CA. This is a direct hire opportunity for our client.
Job Description:
Shift: 2nd Shift
Schedule: 4 PM-2 AM (Overtime and weekends as required)
*May Vary depending on business needs
Position Summary: We are seeking a QA Supervisorto join our team! Under the direction of the Director of Quality Assurance and Quality Assurance Manager, the Quality Assurance Supervisor has the responsibility of overseeing the work performed by the QC technicians, manages the QC Hold Program, reviewing QC documentation, assisting in line checks when needed, and managing the files of QC documents. The Quality Assurance Supervisor will provide leadership and assist the Quality Assurance team in the direction that will maintain the Quality Assurance systems in place and make suggestions for continuous improvement to all facility processes.
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Perks and Benefits
Job Type: Full-time
Salary: $86,000.00 - $92,000.00 per year
Job Type: Full-time
Pay: $86,000.00 - $92,000.00 per year
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Work Location: In person
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0 Consumer Loan Quality Assurance Representative jobs found in Monterey, CA area