Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Here at Pharmatech, we pride ourselves on being the most customer-focused manufacturer of nutritional products while providing a company culture centered around diversity and inclusion. We’re honest, transparent, and committed to doing what is best for our teams, our customers, and our community. We offer competitive compensation and benefits, as well as an opportunity for continuous growth in a supportive and harmonious environment. Pharmatech is seeking like-minded individuals to join our family today!
The Director of Quality Assurance will be responsible for implementation of the policies and procedures to ensure adherence to the quality assurance system and oversight of a team that promotes customer satisfaction. Champions continuous improvement efforts and defect reduction initiatives to establish an effective quality assurance program. Initiates and implements quality improvement activities as appropriate to enhance the performance of the company’s production. Educate and train employees as to their impact in the quality management system. Plans and directs Quality Assurance activities of the organization by performing the following duties personally or through subordinate managers.
Essential Duties and Responsibilities include the following (other duties may be assigned):
Supervisory Responsibilities: This job provides high level leadership and management to functional area(s) which may include supervision of managers and supervisors and direct supervision of other exempt and non-exempt personnel. Carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include providing leadership to employees, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience: Bachelor's degree in technical discipline for production/quality and engineering/sales engineering related positions and in a related business discipline for administrative/sales/finance/supply chain related field and 10 years of directly related experience and/or training or equivalent combination of education and experience. Position requires a minimum of 5 years of supervisory/management experience.
Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and/or legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to senior/Corporate management and customers.
Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills: To perform this job successfully, an individual should have a general knowledge of Microsoft Office and ERP/MRP Software.
Other Skills and Abilities: Working knowledge of Lean Manufacturing/6 Sigma/Kaizen
Job Type: Full-time
Pay: DOE
Schedule:
Education:
Work Location: In person
0 Consumer Loan Quality Assurance Representative jobs found in Provo, UT area