Consumer Loan Quality Assurance Representative jobs in Santa Ana, CA

Opening its doors over 40 years ago, FSSI is one of the largest woman-owned providers of documents services in the western United States, specializing in highly-customizable print and mail, electronic delivery, marketing and compliance solutions. As a vibrant, growing organization, FSSI is looking to expand our team.

We are currently looking for a full-time Quality Assurance (QA) Auditor to join our 1st shift team in Santa Ana, CA. This position is responsible for ensuring quality specifications are being met in a fast-paced mail production environment. Our ideal candidate is meticulous, reliable, has an eye for precision, and shows strong attention to detail.

Full-time Schedule: Mon-Fri, 5:00 am - 1:30 pm. Overtime is scheduled as needed, and could require coming in earlier and/or working a weekend shift during high-volume production cycles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform initial check and approval sign-off of new jobs using an internal checklist.
• Perform random and frequent quality control checks on work in progress throughout shift.
• Research and resolve discrepancies with missing mail pieces, postage over rings and inaccurate piece counts.
• Accurately log disposition of any postage errors for reconciliation purposes.
• Confirm that work order packages have necessary documentation completed prior to the reconciliation process.
• Identify and recommend improvements to procedures and processes.
• Assist Client Services and Accounting departments with questions or issues relating to specific work orders.
• Process mail piece fixes daily by replacing damaged statements with reprinted statements.
• Communicate all issues to QA Supervisor in a timely manner.
• Assist the Mail Services team with production as needed or requested.
• Additional work, as assigned.
• Flexibility in work schedule is required on a recurring basis. This includes but is not limited to frequently working 10 or more hours per day and at least one weekend shift a month.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or equivalent required.
• 1-2 years of quality assurance/control experience in a fast-paced production or manufacturing environment is required.
• Prior experience that requires researching and resolving errors quickly is needed.
• Previous experience in a print and mail production environment, with a focus on quality assurance, is highly desirable.
• Strong time management, prioritization and communication skills required.
• Strong attention to detail and ability to identify and resolve quality issues effectively.
• Flexibility to adapt to changing priorities and requirements as needed.
• Flexibility in work schedule to work overtime when needed is required.

PHYSICAL REQUIREMENTS

Regularly required to sit, talk, and hear. Frequently required to use hands and fingers to handle or feel and reach with hands and arms. Occasionally required to stand; walk; and stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds. Specific visions required by this job include close vision, distance vision, accurate color vision, peripheral vision, and focus adjustments.

FSSI offers its employees competitive pay and benefits with opportunities for growth and advancement. Benefits include (subject to eligibility and plan terms):

• 401(k) & Roth
• Participation in Employee Stock Ownership Plan
• Medical, Dental, and Vision Insurance coverage
• Life insurance provided, and voluntary additional life insurance options
• Paid holidays
• Paid sick leave
• Vacation time
• Employee Assistance Program
• Additional perks and employee programs

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex or gender, national origin, disability, or status as a protected veteran.

Hiring Pay Range (hourly paid): $18.50 - $20.00