Consumer Loan Servicing Clerk jobs in Wilmington, NC

WHO We Are:  

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced  systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect  ownership and economic opportunity. In other words, we’re committed to economic justice! Economic  Justice means that all communities have the basic infrastructure they need to thrive, from high quality  schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level  regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new  ways to pursue greater economic justice: from providing fair and affordable loans, to working with  partners to demand that lawmakers change unjust policies.

We are seeking a Consumer Lending Coach Underwriter to join our team!

The Consumer Lending Coach Underwriter will assist in the development and execution of training initiatives for all branch staff engaged in consumer lending (also referred to as “loan officers”); train, coach, and mentor consumer loan officers in the areas of consumer lending compliance, underwriting, product knowledge, and other topics relevant to consumer lending. The Consumer Lending Coach Underwriter will be responsible for handling all logistical tasks associated with training, including but not limited to, communicating, scheduling, coordinating, and monitoring. This role will support the central underwriting team by underwriting loans submitted to the loan queues. The Consumer Lending Coach Underwriter will assist in decisioning loan applications to ensure appropriate turn-around time on loan requests.

WHAT You’ll Do:

• Create a process for assessing the needs of the loan officers on an ongoing basis and create training or resource materials to support them.
• Plan, organize, and facilitate training activities in person and via virtual meeting resources such as MS Teams.
• Develop and maintain materials and tools that will serve as training/coaching resources.
• Create training materials on relevant lending topics.
• Routinely assess the effectiveness of the training to identify areas of opportunity and create action plans for periodic improvements.
• Create a routine for supporting the effective onboarding, training, and development of new(er) loan officers.
• Conduct in-person visits to loan officers in their branch environments.
• Observe loan officer and member interactions to provide feedback and guidance.
• Leverage observations to inform on training topics.
• Create a routine for identifying loan officers who demonstrate strength in consumer lending consistently and develop them to becoming regional consumer lending mentors.
• Support the Central Underwriting team by decisioning loan applications sent to the underwriting queues.
• Use data to identify common errors, trends, and loan officers with the greatest training need.
• Provide coaching via the loan journal comments.
• Communicate and partner with other members of the Central Underwriting team to wholistically support loan officers and help achieve the organization’s consumer lending goals.
• Perform other duties as may be deemed necessary.

WHAT You’ll Need:

• High School diploma and 2 years of experience in decentralized consumer lending and/or consumer loan underwriting OR equivalent related experience.
• Training or coaching experience preferred.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Bilingual preferred.
• Excellent oral and written communication skills.
• Proficient in MS Office (PowerPoint, Word, Excel, Outlook, Teams).
• Proficiency in loan origination software preferred.
• Ability to work independently with minimal supervision, learn new things, work under pressure, meet deadlines, and multi-task effectively.
• Comfortable in working with technology.
• Ability to hold staff accountable while maintaining positive working relationships.
• Ability and willingness to work beyond normal work hours as needed and travel up to 25%.
• Ability to demonstrate Self-Help's Core Values: 
  • Mission Before Self
  • Service With Excellence
  • Embracing & Promoting Change
  • Results Not Credit
  • Diversity as a Strength
  • Financial Sustainability for Mission Impact

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! Click the “apply now” button to apply.

Compensation: Competitive nonprofit compensation, based on experience, plus a generous benefits package.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.