Consumer Loan Servicing Manager jobs in Anaheim, CA

This Loan Operations Unit Assistant Manager is responsible for providing both oversight and hands-on coverage for all areas in the Loan Operations Unit including supervisor roles and assigned projects.

* Assist with the management of the Loan Operations Unit, consisting of approximately 12-18 people. Oversee the tasks and assignments to ensure work is completely timely and accurately.
* Manage the performance of the team members through coaching and mentoring as necessary.
* Provide superior customer service to both internal and external customers.
* Funding and boarding new loans on the core loan system
* Process loan extensions and modifications
* Perform post boarding quality control loan audits to ensure data integrity and appropriate tickler(s) are setup for any follow-up items/tracking
* Ensure new UCC filings, continuations and terminations are handled timely.
* Order Tax Contracts
* Approve loan advances, payments and payoffs.
* Review and/or approve demands and paid off loan processing (collateral release including preparation of reconveyances), ensuring that required timeframes are adhered to.
* Review and/or approve construction loan draw requests and inspection reports, order Title Endorsements
* Review and/or approve charge-offs, REO's, adjustments.
* Troubleshoot and resolve system/processing issues with the assistance of the IT Department as necessary.
* Analyze, prepare, and train for periodic updates to system software, and verify that enhancements are working correctly.
* Responsible for working directly with the Bank's auditors and examiners. Prepare responses and action plans to management on any findings/recommendations.
* Conduct research necessary to address loan problems (data entry errors, payment exceptions/misapplications, etc.), resolve, and communicate outcome to appropriate parties.
* Monthly report preparation: Commitment report balancing, SMBC Commitment report, D&B report, Treasury report, FHLB collateral pledge report, 1502 Colson report and remittance
* Create and maintain department desktop procedures
* Assist manager with special projects including system conversion (planning, testing, validating, vendor communications, cross-training).
* Responsible for adhering to and complying with all Bank policies and Federal and State banking laws and regulations
* Prepare performance evaluations for staff, including any disciplinary actions (counseling, probation, etc.) as may be required.
* Manage the department in the absence of the department Manager.
* Other duties as assigned.

Education: Associates Degree or equivalent experience.

Experience, Skills & Responsibilities:

* Minimum of 5 years of experience in Loan Servicing, preferably with knowledge of SBA, ABL, Construction, Commercial and Business Loans. Familiarity with all phases of Loan Servicing/Operations
* Ability to identify problems and develop solutions when needed.
* Highly proficient PC skills including MS Excel and Word
* Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing and over the phone.
* Ability to work independently within the scope of responsibilities for the position and completes assignments in a timely manner.