Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description - Consumer Access Specialist- 3rd shift (24012792)Job DescriptionConsumer Access Specialist- 3rd shift
Job Number : 24012792
24012792
DescriptionAll the benefits and perks you need for you and your family : Benefits from Day OnePaid Days Off from Day OneStudent Loan Repayment ProgramOur promise to you : Joining AdventHealth is about being part of something bigger.
It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.
Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better.Shift : 3rdThe role you’ll contribute :
Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and / or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required.
Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments.
Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.
Provides PBX (switchboard) coverage and support as needed.The value you’ll bring to the teamProactively seeks assistance to improve any responsibilities assigned to their roleAccountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experienceProvides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs.
Arranges relief coverage during extended time away from assigned registration areaMeets and exceeds productivity standards determined by department leadershipMeets attendance and punctuality requirements.
Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtimeQualifications
The expertise and experiences you’ll need to succeed :
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Last updated : 2024-04-07
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