Consumer Loan Servicing Manager jobs in Canton, OH

This full-time position is located on-site at our Operations Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary: Under the direction of the Loan Servicing Manager, the Consumer Loan Documentation Specialist is responsible for the electronic and physical credit files, securing lien positions on pledged collateral, working with loan officers and other departments on loan specific documentation, and reviewing loan documents to verify accuracy. Quality assurance surrounding the onboarding of loans, servicing of existing loans, and payoff processing is crucial to the success of this position. In addition, this position serves as a customer service representative for Loan Servicing, assisting internal and external customers.

Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned.

• Maintains and reviews new, current and paid loan files, verifies accuracy, and sorts and codes according to electronic and physical filing structures.
• Maintains exception report for documentation exceptions and technical loan exceptions.
• Maintain collateral register for physical collateral stored in the collateral vault.
• Takes questions from customers and internal employees on the phone, through e-mail, and in person, investigates and corrects errors.
• Assist Banking Centers and lending officers with questions regarding loan files and exceptions.
• Serve as title clerk, record and release liens on mortgages, titles and UCC’s. Ensures the proper lien position is obtained for specific collateral. Reviews all collateral documentation
• Maintains tickler system for tracking financial statements, insurance and UCC’s.
• Balances internal accounts
• Maintains quality control reporting on new mortgage loans and all Investor quality control reporting
• Functions as a backup to Credit File Documentation Specialist

Education: A high school diploma or general education degree (GED) is required.

Summary of Employee Benefits:

• Competitive base wage
• Incentive compensation and profit sharing
• Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance – (plan and/or benefits eligibility requirements apply)
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle
• Training and professional development opportunities to help you reach your long-term goals
• Paid holidays available immediately upon hire
• Volunteerism opportunities to give back to our local communities

The Commercial & Savings Bank is an Equal Opportunity Employer.