Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Monday - Friday 8:45 am - 5:15 pm
Responsible for all phases of the collection process to preserve the Credit Union's assets by monitoring overdrawn, delinquent, and charged-off accounts, collecting payments and recovering collateral in a timely manner to minimize losses. Project a friendly and professional attitude while assisting members with servicing existing loans and supporting the consumer loan team to help originate new loans. Maintain thorough and accurate documentation to ensure compliance with all applicable laws, regulations, policies, and procedures. Position requires extensive contact with members and the ability to exercise independent judgment with minimal supervision.
Job Skills / RequirementsMajor Duties & Responsibilites:
Perform a variety of collection duties including but not limited to:
Respond to members’ existing loan questions via phone, email, text, and fax promptly. Complete basic loan servicing operations including but not limited to: balance inquires, loan payments, changing payment frequencies and auto payments, and answering ancillary product questions.
Provide sales support to the loan origination team including: obtain verification documents, save documents into document imaging system, and assist members to electronically sign their documents.
Ensure liens are perfected on collateral securing a loan. Contact dealers and finance companies to obtain appropriate paperwork and coordinate with the member, as needed, to finalize our lien status.
Additional Information / BenefitsExpierence: Two years to five years of similar or related experience.
Education: High school diploma or equivalent.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Must possess strong verbal, written, and interpersonal skills. Work may involve motivating or influencing others. Present a positive and professional image to all employees and members. Ability to work independently and as a team player.
Other Skills: Ability to prioritize workflow. Ability to learn new things in a relatively short amount of time. Initiative and ability to handle multiple assignments concurrently. Ability to use an array of workplace technologies, including advanced skills using Outlook. Attention to detail and accuracy is essential. Possess solid problem-solving and negotiation skills. Must be bondable.
Equal Opportunity Employer
Clear All
0 Consumer Loan Servicing Manager jobs found in Louisville, KY area