Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The CSR is a front-line individual whose primary responsibilities are to interact with customers face-to-face or over the phone. Provide the customers with information, resolve problems and direct customers to the appropriate branch employee to fulfill the customer’s requests.
Primary Responsibilities
· Greet customers and ascertain reason for calling/visit
· Open and maintain customer accounts by recording account information
· Maintain financial accounts by processing customer adjustments
· Manage large amounts of incoming calls
· Take payment information and other pertinent information
· Recommend potential products or services to management by collecting customer information and analyzing customer needs
· Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Use telephones to reach out to customers and verify account information
· Contribute to team effort by accomplishing related results as needed
Skills & Requirements
· Ability to multi-task, prioritize and manage time effectively
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Familiar with basic Microsoft applications and general computer skills
· Attention to detail
· High school diploma or equivalent required
Job Type: Full-time
Pay: From $15.50 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
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