Consumer Loan Servicing Manager jobs in Richmond, VA

Position Summary: Responsible for functions related to loan servicing from loan origination through loan payoff, including but not limited to file management, loan maintenance, flood insurance processes, file indexing, safekeeping and tracking of stock or brokerage accounts.

• Perform maintenance on the core system including booking new loans/lines/letters of credit; updating modifications, renewals, conversions for commercial and consumer loans.
• Prepare payoff quotes and credit verification of requests.
• Serve as a point of contact for internal and external customers concerning loan questions.
• Process payments/advances.
• Participate in the review of department staff work using the dual control model to reduce risk of errors and fraud.
• Assist with product and process mapping and mergers as needed.
• Contribute to participation servicing.
• Assist other areas of loan operations as needed.
• Perform other such duties as assigned.
• Backup for flood insurance tracking and monitoring to ensure bank’s compliance with the Flood Disaster Protection Act and internal bank procedures.
• Stay current in knowledge of software, bank products, rates and regulatory requirements.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.

• High School diploma or equivalent.
• Previous loan operations experience

• In-depth knowledge of loan products, federal lending regulations, and documentation required by bank policy and state and federal regulations
• High level of detail orientation
• Strong analytical and reasoning skills
• High degree of organization and time management
• Ability to work independently with minimal supervision
• Ability to work effectively under stress with high work volume and tight deadlines
• Professional and effective verbal and written communications
• Proficient with MS Office products and departmental systems

• Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer
• Continuous visual review of loan documents
• Frequent need for analytical and critical thinking
• Frequent high stress periods of high volume work with tight deadlines
• Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
• Continuous communication: verbal and written, in-person, phone and electronic

• Office setting
• Low to moderate noise

Experience

• Previous loan operations experience

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)