Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary A Consumer Loan Servicing Support Specialist assists with questions, hardship modifications, subordinations, modifications due to subordinations, payment remittance, reconveyances, adjustments, adjustment reports, monthly reconciliation reports, flood tracking, and Servicemember Civil Relief Act (SCRA) for booked (post-origination) consumer loan products.
These can include (but are not limited to) auto, recreational vehicles, Visa, signature, student, and home equity loans.
The primary responsibility of a specialist is to process tasks received from other MACU teams including, but not limited to : Loan Servicing, Titles, Home Equity Lending, Student Lending, and Asset Management, etc.
A specialist may also assist with outbound follow up calls, chats, emails, and fax requests. Services provided by a specialist should be timely and accurate to strengthen the financial relationships of our membership.
Support Specialists must maintain a working knowledge of Mountain America Credit Union consumer loan products, processes, regulations, and services.
Support Specialists should be able to effectively communicate via phone and email. Support Specialists should be able to efficiently process tasks with accuracy and attention to detail.
LOCATION
Mountain America Center In Office :
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Part Time
To be effective, an individual must be able to perform each job duty successfully.
A support specialist should determine if requests require a correction or education
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
Minimum of one year customer service or operation support experience required
Education
High school diploma or equivalent
Licenses, Certificates, Registrations
Must meet / exceed all performance expectations
Computer / Office Equipment Skills
Managerial Responsibility
Have no supervisory / managerial responsibilities
Other Skills and Abilities
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel and crouch occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally
Environmental
There are no unusual environmental factors
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.
LI-FW1
Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.
Last updated : 2024-04-24
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