Consumer Loan Servicing Manager jobs in San Antonio, TX

Loan Servicing Internship
In 2008, a group of leading credit unions saw a need in the marketplace for a better private student loan-one that was in the student’s best interest and honored the credit union philosophy of putting
members first. That common ground gave rise to Student Choice – a company that serves credit unions, so they can offer fair-value student lending solutions and straight-forward advice to students and members. By working together, credit unions across the country are providing students and families with the funds they need to achieve their education goals. Learn more about us at
creditunions.studentchoice.org and studentchoice.org.

This internship is responsible for working directly with our members to help guide them through the loan fulfillment process. You will act as the member’s advocate, find loan processing solutions, act as their primary point of contact and ensure every member has an amazing experience. This role is a fundamental part of what makes Student Choice different. Credit unions pride themselves on delivering an experience for their members that is second to none. Being born in the credit union world means we take that responsibility very seriously.

This position will be based on our Operations Hub located at 110 Broadway St, San Antonio TX, 78205. (Heart of downtown San Antonio) The internship will begin in June and continue through August. Interns will have the opportunity to work 35 – 40 hours a week over the summer. Based on performance, there may be additional opportunity to work 15 – 20 hours per week during the fall semester. The hourly rate is $15.00 - $17.00. We have a highly engaged workforce in a casual dress business environment.

Key Responsibilities:
• Sorting through applicant information and maintaining accurate records
• Contacting identified applications by both phone and email
• Work through loan underwriting and processing with borrowers
• Documenting all communications and actions
• Tailoring responses and actions based on individual application notes and previous responses from the borrower
• Conducting thorough application review at each touch point to ensure correct actions are taken
• Keeping a book of business that will track all applications until issue resolution
• Handling questions from existing book of business borrowers and setting proactive review points to ensure prompt service and action
• Ensuring quality of service for their borrowers at every touch point

Key Qualifications:
• Preference for Sophomores and Juniors/Overall GPA of 3.0 or higher
• Highly motivated and dependable
• Excellent communication skills
• Strong customer service focus
• Excellent typing/data entry skills

AA/EEO