Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position: Loan Servicing Specialist
Department: Loan Servicing
Job Status: Full Time
FLSA Status: Non-Exempt
Grade: 6
Reports to: Team Lead
Amount of Travel Required: No Travel required
Positions Supervised: None
POSITION SUMMARY
The Loan Servicing Specialist handles a variety of aspects related to the department from booking new loans, maintaining them in the core processing system to the processing of the payoffs. In addition, performs a variety of duties related to the Loan Servicing Department.
ESSENTIAL FUNCTIONS
POSITION QUALIFICATIONS
Competencies
Education/Experience/Skills
PHYSICAL DEMANDS
Physical Demands
Stand: O (Occasionally)
Walk: O (Occasionally)
Sit: C (Constantly)
Handling / Fingering: F (Frequently)
Reach Outward: O (Occasionally)
Reach Above Shoulder: O (Occasionally)
Climb: O (Occasionally)
Crawl: N (Not Applicable)
Squat or Kneel: O (Occasionally)
Bend: O (Occasionally)
Lift/Carry
10 lbs or less: F (Frequently)
11-20 lbs: O (Occasionally)
21-50 lbs: N (Not Applicable)
51-100 lbs: N (Not Applicable)
Over 100 lbs: N (Not Applicable)
Push/Pull
12 lbs or less: O (Occasionally)
13-25 lbs: O (Occasionally)
26-40 lbs: N (Not Applicable)
41-100 lbs:N (Not Applicable)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5 hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5 hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
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