Consumer Loan Servicing Manager jobs in Stamford, CT

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced, and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact.

Job Description

As a Manager of Video Operations at NBC Universal (NBCU), you will be overseeing the distribution and support of NBCU's digital properties including live streams and VOD assets to internal and external distribution partners and platforms. At the core, this role will oversee the operations in a Digital Network Operations Center (DNOC) that will facilitate the monitoring and control of the video deliveries and associated infrastructure. The operation will include real-time monitoring of live streams and VOD delivery workflows, through a set of data aggregation tools across the entire distribution chain. Level 1 and Level 2 support will be facilitated by this group, including real-time troubleshooting, escalation, resolution and reporting of issues. Daily reporting on delivery confirmations, issue mitigation and performance metrics are part of the standard operating procedure. Additionally, the Manager Video Operations, will partner with clients and internal teams to work on strategic initiatives aimed at increased reliability, productivity, and growth. Finally, you will also be accountable for measuring and controlling quality across the on-air environment, by driving best practice training, technology, and workflows.

This role is a unique opportunity to help grow a state-of-the-art, cutting-edge, one-of-a-kind facility and team that will pioneer digital delivery and distribution for the industry.

Essential Functions (Responsibilities):

• Lead Operations and Support personnel to ensure the availability and reliability of NBCUniversal assets distributed to Peacock App and other NBCU platforms
• Coach, mentor, lead, train, and manage a diverse team for overall organizational success
• Primary Stakeholder for a specific product under Digital Operations (Live Events, Linear Streaming, VOD, or Ad Integration)
• Own and manage strong working relationships with internal brands and external partners
• Optimize and schedule all resources needed throughout the Operations team
• Manage operators and supervisors, including escalation, resolution and reporting across the digital footprint
• Lead strong partnership with our engineering and digital teams to implement new technologies, resolve partner issues, and maintain minimal on-air disruption
• Accountable for the execution of operations team's SLA
• Review and manage all employee schedules and staff supervisors accordingly during peak windows
• Track all Maintenance windows and ensure they will not impact on-air production

Qualifications

• Minimum of 5 years' experience in Digital Operations
• Minimum of 5 years' experience in Product Support or Dev Ops
• Minimum of 5 years' experience in a Network Operations Center or digital distribution facility
• Minimum of 5 years' experience in a role with a track record of effective staff management along with high energy level, and strong team skills
• Minimum of 3 years' experience leading a support team to effective issue resolution
• Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation
• Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
• Must be willing to work at Stamford, CT
• Must be willing submit to a background investigation
• Must have unrestricted work authorization to work in the United States

Desired Characteristics:

• BA/BS in related field
• Extensive experience, understanding and knowledge of digital product and distribution systems, standards and processes
• Strategic project management leadership
• Technical experience with digital video and audio, troubleshooting and test techniques
• Prior experience with video encoding, delivery distribution workflows
• Experience with scheduling and resource management
• Strong attention to detail, communication and interpersonal skills
• Effectively flexible in approach, and responds well to pressure
• A track record of meeting or exceeding performance expectations

Additional Information

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $135,000-$150,000. This role is bonus eligible.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing .