Consumer Loan Servicing Manager jobs in Toledo, OH

Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Relationship Manager/Loan Officer II
  • Economic and Community Development Institute
  • Toledo, OH FULL_TIME
  • ECDI is a nonprofit organization, dedicated to serving underserved and underbanked small business owners. Our goal is to assure that every entrepreneur – regardless of where they came from, where they live, their gender or their race – has access to funding and the business mentoring services they need to succeed.
     
    We're based in Columbus, with offices in Cleveland, Cincinnati, Akron, Portsmouth, and Toledo. For small business clients in Ohio, Kentucky and Indiana, we serve a one-stop resource center.
     
    Our Recruiting Process:
    • 20-minute call with recruiter
    • 60-minute video call with panel interview
    • Job offer
     
    ECDI is looking for a Relationship Manager II for the Cleveland, Ohio market.
     
    Under the direction of the Director of Lending & Sales (Toledo), the Relationship Manager II is responsible for sourcing new clients, as well as interfacing with existing clients. This position will offer counseling and solution support to small business owners and entrepreneurs who seek funding for small business projects. A Relationship Manager II will conduct outreach to develop new lending opportunities within their market area and work with their established relationships to develop interest in ECDI lending and programs. This position supports all of ECDI and its Client Services.
     
    This position is a hybrid role that will split time in-office and in-person with clients with the flexibility to work from home part of the time, as determined by manager and business needs. This role requires approximately 50% local travel to meet with clients and ECDI partners, with occasional travel to other events and sites in Ohio.
     
    Candidates for this position must be located in the Toledo, Ohio area.
     
    Responsibilities:
     
    Before the Loan Process:
    • Work with clients to gather and synthesize information pertinent to approving and funding a commercial loan application such as business plans, financial statements, credit data, etc.
    • Gather data necessary to complete application package and source documents for credit analysis of all loan applicants.
    • Provide and document technical assistance to applicants while reviewing the application materials and supporting documentation as well as helping the credit team prepare the credit memorandum.
    • Initiate contact with prospective loan applicants to determine if loan qualification standards are met.
    • Develop and maintain referral sources of prospective small businesses located within target communities and in need of financing.
    • Work with community partners, centers of influence, funding partners, and other small business ecosystem key stakeholders to expand ECDI’s presence and brand awareness in the market.
    • Expand ECDI’s network throughout Lucas and surrounding counties.
     
    During the Loan Process:
    • Coordinate with the underwriting and processing teams to prepare necessary reporting information (such as the request or need for credit, feasibility, and viability of success of the business, capacity to repay the loan, the degree of risk involved in extending the loan) and provide recommendations.
    • Negotiate any remaining loan structuring elements.
    • Prepare loan package for funding.
    • Prepare and deliver a commitment letter to the applicant.
    • Package the loan documents per the loan closing checklist once the commitment letter is signed and all required documents are received.
    • Complete the loan closing process with borrowers.
     
    After the Loan Process:
    • Provide continued support to clients by supporting their post loan requests and conducting technical assistance on an ongoing basis.
    • Assist in portfolio management with servicing issues and borrower relationships during the entire life of the loan, including but not limited to collections, modifications of collateral, site visits, and annual reviews.
    • Responsible for meeting individual loan production goals established by the V.P. of Lending.
     
    Other:
    • Ensure excellence in customer service externally and internally.
    • May be asked to attend non-work hours events or meetings as it relates to engaging and representing ECDI’s mission, cultivating community partners, and promoting lending activities.
    • Record notes and data entry into CRM system, including pre- and post-loan tracking, technical assistance provided, collections, and other notes about client relationships.
    • Maintain a thorough working knowledge of and adheres to all ECDI policies and procedures.
    • Perform other related activities, as required, to assure program/department success.
     
    Minimum Qualifications:
     
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and/or abilities required.
     
    Knowledge, Skills and Abilities:
    • Comprehensive knowledge of standard office practices, procedures, equipment, and techniques.
    • Excellent business development, outreach and strong client follow-up skills.
    • Must be able to engage in a professional manner with potential borrowers, existing borrowers, and community partners.
    • Strong financial and business accounting skills.
    • Familiarity with specific market area preferred.
    • Has a broad knowledge and understanding of how a small business operates.
    • Computer Skills - Experience with and knowledge of computer operation; knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
    • Ability to build and maintain business relationships with clients.
    • Familiarity with CRM software and/or Salesforce preferred.
    • Must have a developed network of centers of influence, community partners, and referral partners.
     
    Education and/or Experience:
    • Associate degree in business, finance, or a related field.
    • 3-5 years of lending experience with small businesses.
    • Strong Experience in lending or credit training.
    • Experience with coaching/counseling a business, providing technical assistance, and/or business support.
    • Prior related experience in the non-profit and/or public sector preferred.
    • Experience with SBA loans and/or more complex commercial loans which fund business acquisitions and purchase of commercial real estate.
    Special Requirements:
    • This role requires approximately 50% local travel to meet with clients and ECDI partners, with occasional travel to other events and sites in Ohio.
     
    Other:
    • This position is a hybrid role that will split time in-office and in-person with clients with the flexibility to work from home part of the time, as determined by manager and business needs.
    • Must have access to transportation in order to travel to and from the office and to meet with clients.
    • Typically, the employee must be able to remain in a stationary position 50% or more of the time. The person in this position will occasionally move about inside the office to access file cabinets, office machinery, etc., and operate a computer and other office productivity machinery such as a copy machine and computer printer.
    • Positions self to move items up to 15 pounds, such as printer paper boxes across the office as needed.
    • Must avoid risks found in the typical office setting, which is adequately lighted, heated, and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
    • Requests for reasonable accommodation will be considered.
     
    Benefits
     
    ECDI offers a holistic benefits package that reflects how much we value our employees. Benefits include:
     
    • Healthcare (including qualified dependents)
    • Health Reimbursement Arrangement (HRA)
    • Dental Coverage
    • Vision Coverage
    • Pet Benefits
    • Life Insurance, STD, LTD
    • 401(k) Plan
    • Educational assistance program
    • A generous time off package
    • Take your Birthday off - Its paid!
    • Hybrid Environment (during business hours)
     
    ECDI is a Public Service Loan Forgiveness (PSLF) qualified employer.
     
    Commitment to Diversity and Inclusion
     
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are committed to attracting and retaining diverse talent while providing learning and professional advancement opportunities for our employees. We strive to advance our mission and bring equitable opportunity to all those we serve and employ.
     
    The Economic and Community Development Institute is an Affirmative Action Employer and members of underrepresented communities and demographics are particularly encouraged to apply, including women, people of color, LGBTQ and people with disabilities. 
     
     
     
    Hybrid remote/in-office
    #LI-Hybrid
     

  • 3 Days Ago

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Consumer Safety Inspector
  • Food Safety and Inspection Service
  • Northwood, OH FULL_TIME
  • $5,000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, Accelerated Promotion Program, and Referral Bonus Awards are available. Click Learn more abo...
  • 13 Days Ago

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Consumer Direct Sales Specialist
  • Windstream Holdings, Inc.
  • delta, OH FULL_TIME
  • Job Description Job ID:23001353**$5000 Sign On Bonus** Ability to Earn $70 - $100K annually (and greater) *Base + commission Health benefits, paid training, paid time off, education assistance, 4...
  • 6 Days Ago

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DTV Consumer Insights Leader
  • Fortune Brands
  • Maumee, OH FULL_TIME
  • Company DescriptionCompany Description:At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we wor...
  • 1 Month Ago

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DTV Consumer Insights Analyst
  • Fortune Brands
  • Maumee, OH FULL_TIME
  • Company DescriptionAt Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams ...
  • 1 Month Ago

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Consumer Product Development Analyst
  • Fortune Brands
  • Maumee, OH FULL_TIME
  • Company DescriptionAt Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams ...
  • 1 Month Ago

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0 Consumer Loan Servicing Manager jobs found in Toledo, OH area

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RECEPTIONIST Per Diem
  • UHS
  • Maumee, OH
  • Responsibilities Receptionist Per Diem Are you great at customer service? Looking for some extra hours? Can you multi-ta...
  • 4/23/2024 12:00:00 AM

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VP, Financial Consultant Novi, MI
  • Charles Schwab
  • New Boston, MI
  • Position Type: Regular Your opportunity At Schwab, youre empowered to make an impact on your career. Here, innovative th...
  • 4/22/2024 12:00:00 AM

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Retail Sales Associate - 3137
  • Cash America Pawn
  • Toledo, OH
  • Description Position at Cash America Pawn We are currently looking for the right Full-Time Retail Sales Associate to joi...
  • 4/22/2024 12:00:00 AM

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Manufacturing Group Leader - Production - Toledo
  • General Motors
  • Toledo, OH
  • Job DescriptionIf you are a current employee of General Motors working in a per diem, hourly, or regular salaried role, ...
  • 4/22/2024 12:00:00 AM

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Payments Processing & Dispute Specialist
  • Cornerstone Community Financial Credit Union
  • Toledo, OH
  • Job Description Job Description Position Description:The Cards & Payment Service Specialist is responsible for day-to-da...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative (Loan Consultant II)
  • Lendmark Financial Services, LLC
  • Oregon, OH
  • At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our...
  • 4/22/2024 12:00:00 AM

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Assistant Branch Manager
  • Bank Michigan
  • Onsted, MI
  • Join a growing community bank in Southeast Michigan. Bank Michigan is currently seeking qualified applicants for the pos...
  • 4/21/2024 12:00:00 AM

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Neighborhood Development Specialist
  • City of Toledo, OH
  • Toledo, OH
  • Salary : $61,247.68 - $72,040.80 Annually Location : Toledo, OH Job Type: Full-Time Job Number: 2024-00446 Department: H...
  • 4/21/2024 12:00:00 AM

Toledo (/təˈliːdoʊ/) is a city in and the county seat of Lucas County, Ohio, United States. Toledo is in northwest Ohio, at the western end of Lake Erie bordering the state of Michigan. The city was founded in 1833 on the west bank of the Maumee River, and originally incorporated as part of Monroe County, Michigan Territory. It was re-founded in 1837, after conclusion of the Toledo War, when it was incorporated in Ohio. After the 1845 completion of the Miami and Erie Canal, Toledo grew quickly; it also benefited from its position on the railway line between New York City and Chicago. The first...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Manager jobs
$75,249 to $112,024
Toledo, Ohio area prices
were up 1.3% from a year ago

Consumer Loan Servicing Manager in Santa Barbara, CA
For these consumers, especially in today's risk-averse lending environment, access to appropriate financing options can be a challenge.
December 20, 2019
Consumer Loan Servicing Manager in Rock Hill, SC
As an entry-level position, the salary that Consumer Loan Servicing clerks make is dynamic, with raises being commonplace for performance and initiative, and the prospect of promotion promising further salary increases.
December 12, 2019
Consumer Loan Servicing Manager in Lubbock, TX
Consumer Loan Servicing Managers are an integral part of the Loan application process, working not only with the support and administrative staff to coordinate and streamline the process of lending, but also directly supervising a team of specialized clerks to ensure accurate and timely receipt of information and documents within a lending organization.
January 02, 2020