Consumer Loan Servicing Supervisor jobs in Anchorage, AK

ESSENTIAL JOB FUNCTIONS:

60%    Lending Operations

• Works Consumer Loan queues, indirect channel, phone queue and web applications as required and initiate loans as required.
• Review the automatic decision report to ensure there were no lost loan opportunities.
• Maintains at least minimum standard of Debt Protection, Mechanical Breakdown Insurance and GAP sales on non-indirect loans.
• Contact members to discuss cross sell opportunity and stolen loans.
• Provides required disclosures to new members, follows BSA and member identification procedures including Qualifile and Verafin.
• Communicates in writing, by telephone and in person with members and dealers regarding adverse action on loan denials, loan conditions, counter offers, questions, terms and any other questions or information regarding loans, in a timely, accurate and courteous manner.

25%   Closing Operations

• Follows up on approval, pending review, missing information and processor closing queues. These loans will generally have been worked by another employee, but have exceeded the member contact standard.  Emphasis will be on moving these queues into a closed loan status.
• Maintains a high level of professionalism, tact and courtesy when coordinating loan closings with branches, dealerships and members. Prepares clear directions regarding loan closing documentation needed Obtains necessary supporting documents for loan evaluation such as tax returns, paystubs, receipts, letters of credit, etc. if possible.
• Responds to dealer or member inquiries regarding status of applications, membership qualifications, loan payoffs and questions regarding closed loans.

15%   Other duties as assigned

• Able to work variable shifts within a 7 day a week schedule.
• Able to work 9-6 or 10-7 shift.
• Meets the current standards as established for the position. Obtain Service through CU1LUV drills from Consumer Loan Supervisors when applicable.
• Meets the current standards as established for the department in the completion of all assigned duties.
• Perform other duties as assigned.

QUALIFICATIONS:

• High school graduate, with some college level related classes.
• A minimum of 1 year experience working in a financial institution with proven ability at exercising good judgment, when making loan decisions is required.
• Must be flexible, detail-oriented, and able to work with many interruptions in a fast-paced atmosphere.
• Ability to self-motivate, work independently and must have good written and verbal communication skills.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.      

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. 

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.  

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.