Consumer Loan Servicing Supervisor jobs in Ann Arbor, MI

Description

Who We Are

It is the mission of Bank of Ann Arbor to be a dynamic, growing and sustainable community bank that is the premier financial institution within the markets it operates; it will be owned by individuals in its markets, managed locally, and responsive to the needs of its communities. The Bank will serve and partner with its customers and communities to achieve their financial goals through high quality products delivered by energized employees and through community service comprised of donations, time, and leadership. Our employees are valued and will work in a culture that invests in their development and rewards their positive contributions. Bank of Ann Arbor is one of the nation’s best financial institutions, serving the Southeast Michigan area for over 25 years.

What We Offer

A great place to work! At Bank of Ann Arbor, we help our clients succeed financially. We serve our clients with a purpose and a passion, and our talented team delivers uncompromised value with every interaction. If you like to work with passion and purpose, collaborate, elevate, and celebrate, Bank of Ann Arbor is the place for you. We don’t call ourselves the World’s Best Bankers for nothing. We are the leaders and best at what we do.

We inspire fresh ideas, bold creativity, and outside-the-box ingenuity by asking, “How can we do banking differently?” We celebrate individual achievement and excellence with proud recognition and upward opportunity.

We work together in a spirit of “together we can” teamwork, mutual respect, and a unified effort to reach common goals. We work hard but we are fortunate to do it in an atmosphere that’s upbeat and fun.

We live our passionate “community commitment” to strengthen, educate, and elevate the prosperity of the communities we’re proud to call home. Our culture has also been positively influenced by our nationally recognized wellness program. Crain's Detroit Business magazine included Bank of Ann Arbor on its list of Healthiest Employers in Southeast Michigan.

Comprehensive benefits package to include Medical & Prescription, Dental, Vision, Competitive 401K with match, PTO, Wellness program, Free Banking Products and Dog Days!

Who You Are

The Commercial Loan Documentation Specialist is responsible for the preparation and documentation for post-closing activities related to consumer loans for Home Equity, lines of credit and installment loans. 

Your Role

1. Create and deliver accurate loan documentation in a timely manner while ensuring that the final package correctly incorporates the terms of the credit approval document, as well as internal and regulatory credit and policy standards. 

2. Provide accurate boarding data information to the Loan Operations Group to ensure the integrity of our loan accounting system. 

3. Post close all consumer loans including completing post-closing checklists, preparing and sending completed documentation and post-closing correspondence to customer, preparing tickets, cashier’s checks and wire transfer forms

4. Reviews necessary documents, such as title searches and / or UCC’s to ensure BOAA’s security position for collateral and repayment.

5. Completes follow up work to ensure the perfection of BOAA’s collateral position, including sending in mortgages and the necessary payments.

6. Looks regularly at reporting of paid off loans to ensure that the necessary steps are taken to release collateral and return documentation to the borrower within stated regulatory guidelines.

7. Complete the Consumer Loan Formula report on a weekly basis, or more often depending on changing market conditions.

8. Monitor the status of hazard insurance on all consumer loans, which will require frequent communication with agencies and the borrower to ensure that the Bank’s collateral position is properly protected. If necessary, this individual will have to work to issue the necessary paperwork to force place insurance if the client is not responsive. 

9. Monitor past due consumer loans; working with Loan Officers and contacting clients as necessary to collect payments.

10. Work with the VP Consumer Loans to monitor changes in FEMA flood plains and administer changes to flood certificates for commercial, consumer and residential loans. Review, add and remove Flood insurance when necessary. 

11. Responsible for the consumer loans in the director scanning system.

12. Preparation of committee minutes for consumer and residential mortgage loans.

13. Perform subordination agreement documentation, any BOAA consumer loans 

Requirements

Your Knowledge and Experience

• Associate’s degree in finance, or business and/or a combination of 2 years equivalent education and experience in banking.
• 1 years previous experience consumer lending documentation is preferred but not required. 
• Proficient computer skills, with ability to use Word and Excel. A working knowledge of other internal systems such as Laser Pro, Director, and or Navigator would be a preferred but not required.
• Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
• Good analytical and problem-solving skills with high attention to detail.
• Excellent verbal and written communication skills
• Willingness to work in a team environment.
• Ability to follow detailed instructions and a wide range of procedures requiring sound judgement.
• Proficient with technology and the use of Microsoft Office Suite.
• Strong customer service skills both verbally and written.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

POSITION TYPE/EXPECTED WORK HOURS

This is a full-time position, onsite. Days and hours of work are generally Monday through Friday.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, typing or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.