Consumer Loan Servicing Supervisor jobs in Dallas, TX
Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Consumer Loan Servicing Supervisor jobs
Manager Performing Loan Servicing (On-site)
- LE2203 NewRez LLC - Servicing
-
Coppell, TX
FULL_TIME
- Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current. Primary Function The Manager Performing Loan Servicing is responsible for directly assisting the Director in the daily operations and makes sure the assets under their leadership perform to acceptable levels set forth by upper management. Direct Reports Supervisor Performing Loan Servicing Principal Duties Provide guidance and leadership for supervisors, team leaders and team members company wide. Directly manage Performing Collections (current to 60 DPD) functions as well as Inbound customer service call volume and service levels. Develop, lead, and mentor all team members and supervisors to reinforce skills and increase department effectiveness. Meet all department KPI’s (AHT/EVPH/Quality Composite/Transfer Rate/Adherence/Refi Referrals. Review daily production and performance results and address successes and failures. Manage daily inbound activities to meet departmental strategies and goals. Analyze call volume trends and establish strategies the reduce and control inbound call volume. Set daily and monthly goals for teams and for the individual team members. Manage the performing loan delinquency, roll rates and collection efforts to achieve desired results set forth by management. May assist in developing and managing dialer campaigns tailored to the characteristics of each portfolio. Track results of work efforts to ensure desired levels of production and efficiency are achieved. Adjust strategies where required to account for delinquency trending and/or for new portfolio acquisition. Interview and hire potential team leader and supervisor candidates. Assist in streamlining processes to improve efficiencies across the company. Develop and ensure team members are following QA guidelines as required by regulatory agencies. Performs related duties as assigned by upper management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements High school diploma or equivalent, required. Bachelor’s degree, preferred. 6-8 years’ experience in collections, finance, or related industry with 5 years of direct employee supervisory experience. Experience in a call center environment, inbound and outbound preferred. Knowledge, Skill, and Ability Requirements General management skills required including strong organizational, communication, and leadership skills, preferably in a production environment. Ability to train and motivate employees. Strong excel and computer related skills required. Able to work with deadlines and complete projects on time. Strong conflict resolution skills. Proficiency in data management. Familiarity with the compliance requirements of FDCPA. Moderate analytical skills. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Company Perks: • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 9 Paid Holidays • Employee Engagement Activities Company Benefits: • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan • Performance-based Incentives • Pet Insurance • Advancement Opportunities Newrez NOW: • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.
- 18 Days Ago
Loan Operations Servicing Specialist
- United Texas Bank
-
Dallas, TX
FULL_TIME
- United Texas Bank is a Dallas-based Texas business bank focused on providing creative, solution-focused service to help our clients achieve financial success. The strength of UTB is based on our abili...
- 8 Days Ago
Commercial Loan Servicing Representative
- Wells Fargo
-
IRVING, TX
FULL_TIME
- At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace w...
- 2 Days Ago
Loan Servicing Specialist
- Octane
-
Irving, TX
FULL_TIME
- Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovat...
- 5 Days Ago
Loan Servicing Specialist - Commercial
- BEAL NEVADA SERVICE CORPORATION
-
Plano, TX
FULL_TIME
- Loan Servicing Specialist - CommercialSummary:CLMG Corp, the commercial loan servicing subsidiary of Beal Bank, is actively seeking a Loan Servicing Specialist to join the team as a Senior Operations ...
- 15 Days Ago
Loan Servicing Specialist - Commercial
- BEAL SERVICE CORPORATION
-
Plano, TX
FULL_TIME
- Loan Servicing Specialist - Commercial Summary: CLMG Corp, the commercial loan servicing subsidiary of Beal Bank, is actively seeking a Loan Servicing Specialist to join the team as a Senior Operation...
- 15 Days Ago
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0 Consumer Loan Servicing Supervisor jobs found in Dallas, TX area
Financial Service Representative
- Langley Federal Credit Union
-
Carrollton, TX
- ** Financial Service Representative** **Job Category****:** Branch Services **Requisition Number****:** FINAN01799 Showi...
- 4/15/2024 12:00:00 AM
VP Branch Manager
- Lone Star Ag Credit
-
Fort Worth, TX
- Commensurate with Experience * Fort Worth Branch - 116 * Fort Worth, TX, USA * Salary * Full Time *Medical, Dental, Visi...
- 4/15/2024 12:00:00 AM
Treasury Supervisor
- BARCEL USA LLC
-
Coppell, TX
- Job Details Level Experienced Job Location BLU National Offices - Coppell, TX Position Type Full Time Education Level 4 ...
- 4/14/2024 12:00:00 AM
Pediatric Emergency Clinical Nurse Coordinator RN
- HCA
-
Dallas, TX
- Introduction Medical City Dallas is committed to investing in the latest technology enabling nurses to work more efficie...
- 4/14/2024 12:00:00 AM
Equipment Finance Sales Executive
- Altius Search Group
-
Dallas, TX
- Equipment Finance Sales Executive | Remote Altius Search Group is searching for an Account Executive for one of our clie...
- 4/13/2024 12:00:00 AM
VP of Finance
- Search Connections
-
Dallas, TX
- Job Description Job Description We are seeking a VP Of Finance! You will be responsible for the effective management and...
- 4/13/2024 12:00:00 AM
Assistant Branch Manager
- Texans Credit Union
-
Richardson, TX
- ** Assistant Branch Manager** **Job Category****:** Branch Operations Retail **Requisition Number****:** ASSIS002792 Sho...
- 4/12/2024 12:00:00 AM
Financial Advisor
- Cetera Investment Services LLC
-
Lewisville, TX
- JOB FUNCTION / SUMMARY: Financial Advisors consult with clients and prospective clients to determine the best course of ...
- 4/12/2024 12:00:00 AM
About Dallas, Texas
Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Collin, Denton, Kaufman and Rockwall counties. With an estimated 2017 population of 1,341,075, it is the ninth most-populous city in the U.S. and third in Texas after Houston and San Antonio. It is also the eighteenth most-populous city in North America as of 2015. Located in North Texas, the city of Dallas is the main core of the largest metropolitan area in the Southern United States and the largest inland metropolitan area in the U.S. that lacks ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Supervisor jobs
$57,995 to $83,378
Dallas, Texas area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Consumer Loan Servicing Supervisor do?
Consumer Loan Servicing Supervisor in Ogden, UT
Large financial institutions with a focus on lending employ the vast majority of Consumer Loan Servicing Supervisors.
February 15, 2020
Consumer Loan Servicing Supervisor in Minneapolis, MN
Banks, credit unions, mortgage brokers and private lending firms have a staff that can range into the tens of thousands of employees, and it is key that someone is on hand to assist and coordinate the efforts of the support staff, ensuring a highly efficient and profitable loan.
February 06, 2020
Consumer Loan Servicing Supervisor in New Britain, CT
A Consumer Loan Servicing Supervisor is responsible for the team of staff placed underneath them, supervising and instructing junior staff while maintaining the accuracy and integrity of the loan support data that is essential to properly assessing and evaluating credit worthiness.
February 24, 2020